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Jobs · OTHR · Florida

Community Development Intern

The IRONMAN Group · Tampa, FL · 3 wk ago
OTHRInternship

Position Summary

The Community Development Intern will support the day-to-day operations of IRONMAN’s global athlete recognition program. This role offers hands-on experience in athlete engagement, customer service, communications, project coordination, and program operations.

Key Responsibilities

  • Manage and respond to athlete inquiries through the AWA inbox.

  • Deliver exceptional, athlete-first customer service through timely, professional, and solution-oriented support.

  • Aid athletes with questions related to AWA status, rankings, benefits, priority registration, athlete profiles, race results, and race-day recognition.

  • Escalate and coordinate issue resolution with internal teams as needed.

  • Help identify recurring athlete concerns and opportunities to improve overall program support.

  • Support the creation, review, and coordination of athlete-facing communications for a global audience.

  • Coordinate communication timelines and stakeholder feedback.

  • Ensure communications are accurate, engaging, and aligned with IRONMAN brand standards.

  • Assist with AWA swim cap ordering, inventory tracking, and fulfillment coordination.

  • Maintain program documentation, tracking tools, and operational records.

  • Support athlete recognition and benefit fulfillment initiatives throughout the season.

  • Assist with the planning and execution of annual AWA program activities and year-end launches.

  • Cross-functionally coordinate with the Design team to develop athlete-facing graphics and creative assets.

  • Partner with Marketing teams to support campaign execution and communication timelines.

  • Work with IT to track website updates, enhancements, and program-related improvements.

  • Assist with project tracking and follow-up to help ensure key deliverables are completed on schedule.

  • Support year-end readiness efforts by helping coordinate communications, program updates, and stakeholder deliverables.

Qualifications

  • Currently pursuing or recently completed a degree in Marketing, Communications, Business, Sports Management, Event Management, or a related field.

  • Strong written and verbal communication skills.

  • Exceptional customer service and interpersonal skills.

  • Highly organized with strong attention to detail.

  • Ability to manage multiple priorities in a fast-paced environment.

  • Proficiency in Microsoft Office, including Outlook, Excel, Word, PowerPoint, and Teams.

  • Interest in endurance sports, athlete engagement, sports marketing, or community building is preferred.

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