Community Coach - 5199

About the Role

BronxWorks helps individuals and families improve their economic and social well-being. From toddlers to seniors, we feed, shelter, teach, and support our neighbors to build a stronger community. In all aspects of our work, we strive for the highest ethical and performance standards and are guided by the belief that people are to be treated with dignity and respect regardless of their present situation or past experiences. Across our 60+ locations, we provide programs in a variety of service areas, including workforce development, children, youth, families, seniors, and homeless prevention. The BronxWorks Workforce Development Program was created to empower your career journey. Your skills, your future, our mission.

Responsibilities

• Provide community outreach, engagement, awareness, education, and resources, while bridging the gap between the Jobs Plus program and the communities we serve.
• Act as an intermediary to facilitate communication between BronxWorks and targeted NYCHA residents to raise public awareness and promotion of the Jobs Plus program employment-related services, activities, resources, income supports, support services (i.e., legal assistance, mental health counseling, emergency food), benefits, and incentives (i.e., Earned Income Disallowance).
• Promote and distribute program marketing materials (i.e., flyers) within and around the developments through door-to-door outreach, resident interactions in homes or lobbies, and attendance at tenant association meetings, community meetings, or events.
• Advertise upcoming events and program offerings on social media.
• Ensure consistent messaging and open dialogue between BronxWorks and the community.
• Develop a better understanding of the target audience’s needs and wants to enable the program to provide more relevant services and solutions.
• Develop and maintain professional relationships between BronxWorks, partner organizations, and stakeholders (i.e., NYCHA REES, property management, etc.).
• Collaborate to organize outreach meetings and activities/events.
• Attend community events, such as tenant association meetings, family days, recreational events, community board meetings, NYPD Public Service (PSA) meetings, and national night out.
• Perform other duties as assigned.

Qualifications

• High school diploma/GED and at least 1 year of experience working in social services, or 2 years of relevant experience in lieu of a degree.
• Must be a resident of one of the following NYCHA developments: Melrose, Betances, Courtlandt, Moore, Sack Wern, Soundview, Clason Point Gardens, or Monroe.
• Exceptional communication, organization, and interpersonal skills.
• Knowledge and proficiency in Microsoft Office suite and standard business technology.
• Data management and tracking experience.

Position Criteria

• Leadership skills and self-starter attitude.
• Previous outreach or community engagement experience as a community liaison or organizer is a plus.
• Comfortable working in intercultural settings.
• Knowledge of strategizing engagement opportunities in Soundview and South Bronx.
• Adaptability and problem-solving skills to navigate unexpected situations and conflicts.
• Empathy and understanding when communicating with community partners and leaders.
• Ability to build trust and establish constructive relationships within the community.
• Strong English language skills in verbal and written communication; proficiency in Spanish preferred.

Physical Requirements

• Ability to use a computer for prolonged periods.
• Ability to occasionally lift and/or move up to 10 pounds.
• Ability to stand, walk, or sit for long periods.
• Ability to bend and retrieve objects and/or documents.

BronxWorks is an equal opportunity employer committed to an inclusive workplace. We consider qualified applicants without regard to any characteristics protected by applicable federal, state, or local law. Reasonable accommodations are available to applicants with disabilities and other legally protected needs. To request an accommodation during the application process, please contact hrbenefits@bronxworks.org.