COMMUNITY CARE WEST - PATIENT SUPPORT SPECIALIST

About the role

The Patient Support Specialist serves as a key liaison between patients, providers, and healthcare teams by coordinating patient access, registration, scheduling, outreach, preventive care initiatives, and administrative support services. This position is responsible for accurately registering patients, obtaining required demographic and insurance information, collecting payments, coordinating referrals, assisting with care gap closure initiatives, conducting patient outreach, supporting quality improvement efforts, and ensuring excellent patient experiences. The Patient Support Specialist promotes efficient clinic and urgent care operations while maintaining compliance with organizational policies, HIPAA regulations, and quality standards. Must maintain a 95% accuracy rate on registration and patient information processes.

Responsibilities

• Register patients and obtain or verify demographic, emergency contact, insurance, and other required information.
• Obtain all necessary patient signatures, consents, and admission documents.
• Schedule patient appointments, testing, procedures, preventive services, and follow-up visits while ensuring accurate documentation within the electronic medical record.
• Perform patient outreach through approved communication methods regarding preventive care, referrals, follow-up needs, care gaps, quality initiatives, and patient engagement activities.
• Coordinate referrals, specialty appointments, ancillary services, and follow-up care while serving as a liaison between patients, providers, specialists, and the healthcare team.
• Assist patients in overcoming barriers to care and accessing appropriate resources.
• Collaborate with providers, clinical staff, population health teams, and other departments to support quality improvement initiatives, patient satisfaction, care gap closure, and positive patient outcomes.
• Utilize reports, quality metrics, and available data to identify, track, and complete patient care and population health activities.
• Collect patient payments and co-payments, accurately post transactions, balance cash drawers when applicable, and comply with all PCI standards and organizational financial policies.
• Maintain department records, reports, files, and required documentation while ensuring accuracy and completeness of patient information.
• Answer incoming calls and other patient inquiries in a professional, courteous, and timely manner.
• Maintain patient confidentiality and comply with HIPAA, PCI, and all organizational policies, procedures, and regulatory requirements.

Qualifications

• Education/Certification: High school diploma or general education degree (GED). Must maintain BLS certification.
• Experience: One to three months related experience and/or training; equivalent combinations of education and experience may be considered. Experience in outpatient healthcare settings preferred. Population health, patient access, scheduling, or care coordination experience preferred.
• Equipment/Technology: Ability to use hospital information systems, electronic medical records, Microsoft Office (Word, Excel, Outlook), and other healthcare software applications. Ability to adapt quickly to new computer systems and technology.
• Language/Communication: Ability to read and interpret documents such as safety rules, operating instructions, procedures, and manuals. Strong verbal and written communication skills. Ability to communicate effectively with patients, families, physicians, staff, and leadership. Must demonstrate courtesy, compassion, professionalism, and respect in all interactions.

Benefits

• Medical, Dental and Vision Insurance
• Paid Time Off (vacation, holidays and sick days) and Medical Paid Time Off
• Retirement Plans (401K with up to 6% match)
• Earned Quarterly Bonus Program
• Education Reimbursement Program
• Discount for medically necessary procedures performed at Mountain View Hospital and Idaho Falls Community Hospital

Benefits are based on eligibility according to full-time, part-time or PRN status classification.

About Mountain View

Mountain View Hospital and our 29 affiliate clinics are committed to providing compassionate, cutting edge care to our patients. We serve the entire Snake River Valley – all the way from Pocatello to Rexburg. Our medical capabilities span everything from wound care to urgent care, oncology to neurology, physical therapy to speech therapy, a Level III NICU, robust robotic surgery department and a continuously expanding rural health practice. Our work environment is mission driven, people-centric and supportive. It is what sets apart and makes people excited to come to work each day.