Community Care Coordinator (Summit County, UT) Full-Time

About the role

The Community Care Coordinator (CCC) at NovumHealth helps individuals with behavioral health and substance use needs navigate complex healthcare systems. Key responsibilities include assessing healthcare needs, developing care plans, coordinating appointments, facilitating communication, monitoring treatment adherence, conducting home/community visits, and advocating for member needs.

Responsibilities

• Assessing the healthcare needs of individuals within the community and identifying gaps in care.
• Collaborating with healthcare providers, social service agencies, and community organizations to develop comprehensive care plans for patients.
• Aiding patients in navigating the healthcare system and accessing necessary services, such as medical appointments, specialist referrals, diagnostic tests, and community resources.
• Scheduling and coordinating appointments across therapy, psychiatry, MAT, and recovery programs.
• Facilitating communication and information exchange between patients, healthcare providers, and other stakeholders involved in the care process.
• Monitoring treatment adherence and providing motivational support for recovery milestones.
• Conducting home visits or community visits to assess patients' living conditions, social support systems, and adherence to treatment plans.
• Advocating for members' needs across healthcare, housing, and social systems.
• Documenting patient interactions, care plans, and progress notes in electronic health records or care management systems.
• Participating in case conferences and team meetings to ensure coordinated care.
• Ensuring members/patients are transported to appointments or other locations as necessary, using Employee's personal vehicle (mileage is reimbursed).
• Performing additional duties as assigned.

Requirements

• At least 1 year of experience in case management, care coordination, behavioral health, or substance use services.
• High school diploma or equivalent.
• Bachelor’s degree in healthcare, social work, nursing, or related field preferred.
• Additional certifications or specialized training in care coordination or case management are desirable.
• CPR/First Aid (or willingness to obtain).
• Must pass drug screening and background check in order to start employment with Novum Health.
• Must have independent transportation vehicle to visit multiple locations.
• Must be willing to receive vaccinations in accordance with hospital and state requirements.

Qualifications

• Strong knowledge of behavioral health systems, substance use treatment, and community resources.
• Strong interpersonal and communication skills to establish rapport with patients, families, and healthcare providers.
• Excellent organizational and time management skills to manage multiple patients and coordinate care effectively.
• Ability to assess patient needs, develop individualized care plans, and evaluate outcomes.
• Proficiency in using electronic health records and care management software.
• Understanding of privacy regulations and compliance requirements related to patient information and data security.
• Cultural competence and sensitivity to diverse populations and their unique healthcare needs.
• Ability to work collaboratively in a team and maintain positive relationships with healthcare professionals and community partners.

Skills

• Knowledge of behavioral health systems, substance use treatment, and community resources.
• Interpersonal and communication skills to establish rapport with patients, families, and healthcare providers.
• Organizational and time management skills to manage multiple patients and coordinate care effectively.
• Ability to assess patient needs, develop individualized care plans, and evaluate outcomes.
• Proficiency in using electronic health records and care management software.
• Understanding of privacy regulations and compliance requirements related to patient information and data security.
• Cultural competence and sensitivity to diverse populations and their unique healthcare needs.
• Ability to work collaboratively in a team and maintain positive relationships with healthcare professionals and community partners.

Benefits

• Competitive Salary
• Mileage reimbursement
• Generous vacation policy, paid holidays, and paid sick time
• Medical Insurance, Dental Insurance, and Vision Insurance (Employee-paid)
• Optional supplemental Insurance Coverage
• Company-paid access to Employee Assistance Programs (EAP)
• 401k Retirement Savings Plan
• Free Financial coaching and access to Credit Lines and Personal Loans through FinFit
• Employee Discounts through Corestream
• and so much more!

Pay

The starting salary range for this role is a reasonable estimate, with a goal to pay a competitive market salary focusing near the median of our pay ranges. However, final offers for all positions will be based on several factors such as experience level, education and certification, skills, and internal pay equity.

Schedule

This role is not eligible for Remote or Hybrid.