Community Banking Branch Manager - City Avenue

Job Duties And Responsibilities

• Responsible for the development of new business for Firstrust.
• Alert to expressed customer/prospect needs to suggest appropriate business and consumer services.
• Actively sells and promotes bank products to potential and existing business and consumer customers.
• Possesses knowledge of corporate products and services to suggest products.
• Uses time to develop business with existing customers, COIs and prospects.
• Obtains new loans/deposits through the development and implementation of an internal/external calling program.
• Requires a desire to learn and understand the business customers’ needs and recommend solutions to meet those needs.
• Primary responsibility to attain small business loans, deposit goals and other sales goals as dictated by branch Scorecard or other qualitative measures.
• Buils strong partnerships with Business Banking, Consumer Lending, and Commercial Lenders, Private banking, Mortgage Officers, and all other partners within Bank to meet/exceed our customer’s expectations.
• Budgets time to ensure ongoing sales activities, develops tactics to achieve results each month and is accountable for meeting these goals.
• Develops and implements a strategic plan and continuously monitors the branch performance with an Assistant Manager or other senior level team member as it relates to all goals.
• Maintains loan, deposit, new account, referral and balance sheet goals and production to achieve consistent scorecard results.
• Maintains fee income, fee waivers and rebates, income & expense goals and results.
• Evaluates and submits branch approval requests for fee rebates outside of the branch’s authority level limits.
• Embraces technology and Sales Force (Customer Relationship Management system) to manage all branch leads and opportunities for themselves and their team.
• Ensures branch operates in accordance with all Bank audit and security policies and procedures and ensures branch compliance of all federal regulatory guidelines.
• Achieves audit goals.
• Manages the professional development plan for all branch team members including specific training related to product knowledge, sales, customer service, compliance, operations and/or technical training.
• Writes and delivers annual performance reviews, and performance improvement plans/warnings as needed.
• Approves time off, branch schedules and timesheets for optimum customer service.
• Interviews candidates for open positions.
• Oversees the monitoring of teller shorts/overs, new account exceptions, loan exceptions and branch overall cash levels.
• Manages all aspects of Branch appearance including facilities, signage, and employee attire in accordance with the Firstrust appearance policy.
• Holds self and others accountable.
• Demonstrates the behaviors consistent with Firstrust Mission and Values.
• Leading a welcoming atmosphere that reflects our commitment to exceptional service specifically embracing and demonstrating MAGIC of customer service strategies.
• Partners with all areas of the Bank to provide seamless service to our customers.

  Other Job Duties And Responsibilities

  • The Branch Manager must have strong listening and verbal communication skills for extensive business development calls and person-to-person interaction, including managing a branch team.
  • The position requires excellent interpersonal, analytical, and problem-solving skills.
  • The employee needs to communicate and exchange information with all levels of management, clients, and outside vendors.
  • The employee must apply and estimate analytical data for trends and reporting purposes.
  • Also, must have the ability to function in a financial institution/branch environment and utilize standard office equipment.

    Decision Making

    • Develops, implements, and monitors the branch’s performance as it relates to all goals.
    • Develops tactics to ensure the branch is meeting its goals.
    • Maintains loan, deposit, new account, referral and balance sheet goals and production to achieve consistent scorecard results.
    • Monitors fee income, fee waivers and rebates, income & expense goals and results.
    • Makes decisions/recommendations related to hiring, continued employment and staff development to ensure branch success.
    • Monitor staff performance and implement and monitor improvement plans, as necessary.
    • Executes on any additional deliverables within clearly communicated deadlines specific to Community Banking.
    • Manages the attendance of self and team members to required meetings and training classes.
    • Accountable to achieve goals and develop ongoing tactics to achieve these results.
    • Continuously seeks and implements ways to improve the overall team performance.
    • Makes all branch decisions within authority level or follows outlined procedure for escalation to obtain proper approval following Firstrust’s authority matrix.

      Physical And Sensory Requirements

      • Prolonged periods sitting at a desk and working on a computer.
      • While performing the essential functions of this position, the Branch Manager is regularly required to drive a motor vehicle to travel to client locations and events.
      • The employee must move and position object/materials to set up branch events and must be able to lift up to 20 lbs. of materials to be moved to branches and events.
      • Potenial On-the-job-risks None identified.

        Education, Training And Experience

        • Must be a self-motivated, proven leader with a track record of delivering consistent sales results.
        • This includes driving branch performance and fostering a high performing team.
        • More than 5 years of successful branch management experience required.
        • A high school diploma required, 4-year college degree preferred or equivalent experience.
        • A working knowledge of Bank operating policies and procedures which impact retail and business services.
        • A thorough knowledge of the features and benefits of all Bank retail products and services.
        • Advanced PC Literacy Experience using Salesforce or comparable Customer Relationship Management system preferred.
        • May be licensed to sell alternative investments and insurance (not required).

          Benefits

          • Firstrust Bank provides equal employment opportunity without regard to race, color, creed, sex (including pregnancy), age, gender, (including gender nonconformity and status as a transgender or transsexual individual), physical or mental disability, religion, national origin, genetics, marital status, veteran’s status, ancestry, citizenship, sexual orientation, or other characteristics protected by applicable law.
          • This policy applies to all areas of employment, including, without limitation, recruitment, hiring, training and development, promotion, transfer, termination, compensation, benefits, and all other conditions and privileges of employment in accordance with applicable federal, state and local laws.
          • Firstrust Bank is an Equal Opportunity Employer.
          • If you have a disability and need an accommodation to complete the application process, please email Firstrust Bank Human Resources Department HResources@firstrust.com. Include your full name, best way to reach you, and the accommodation needed to assist with the application process.
          • Only reasonable accommodation requests related to applying for a specific position within Firstrust will be reviewed at the email address and phone number supplied.
          • Please advise Firstrust of any accommodation you require to express an interest in a specific opening by emailing or calling: reasonableaccomdations@firstrust.com or 215-728-8265.