Community Banker I

About the role

We are seeking a full-time Community Banker to join our team in Kingston, NY at the Ulster Avenue Branch. In this role, you will play a key part in delivering exceptional customer service, supporting daily banking operations, and building meaningful relationships with our customers. You will assist customers with account inquiries, process transactions, and promote banking services. You will also take the time to understand each customer's financial needs and provide personalized banking solutions that support their goals.

Responsibilities

• Strict adherence to audit controls, maintaining required logs, outgoing deposits, third party remittances, and answering/directing telephone calls.
• Accountability for cash drawer and its contents at all times including reporting any discrepancies to management.
• Maintaining a full understanding of all bank products and promotions.
• Performing account look ups, account activations and closures, overdraft privileges, check orders, and change requests.
• Reviewing customer accounts to include alerts, messages, card activity, relationship, and history.
• Performing daily tasking including Card@Once check in/out, night drop, and monetary instrument logs.

Requirements

• High school diploma or equivalent required.
• Customer service experience.
• Attention to detail and strong organizational skills.
• Excellent communication and interpersonal skills.
• Ability to work effectively in a team environment.
• Excellent math and cash handling abilities.

Physical Requirements

• Prolonged periods of time working on a computer.
• Prolonged periods of time standing.
• Ability to walk up and down stairs.
• Must be able to lift up to 10-20 pounds at times.

Equal Employment Opportunity Policy Statement

EEO Reasonable Accommodation Policy Know Your Rights: Workplace Discrimination is Illegal Pay Transparency Nondiscrimination Provision As an Equal Opportunity/Affirmative Action Employer, Rondout Savings Bank will not discriminate in its employment practices due to an applicants race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender identity or expression, transgender status, age, national origin, marital status, citizenship, physical and mental disability, criminal record, genetic information, predisposition or carrier status, status with respect to receiving public assistance, domestic violence victim status, a disabled, special, recently separated, active duty wartime, campaign badge, Armed Forces service medal veteran, or any other characteristics protected under applicable law.