Community Banker- Euclid

About the Role

The Community Banker is responsible for providing excellent service to our clients while processing various banking transactions, including deposits, withdrawals, transfers, and loan payments. This position answers client inquiries, resolves issues, and promotes the bank’s products and services that best meet the client’s needs.

Responsibilities

• Process client transactions in a professional and efficient manner while following established policies and procedures.
• Accept payments for various financial transactions and ensure associated tasks are promptly and accurately processed.
• Complete additional transactions including issuing cashier’s checks, certified checks, EE bonds, and money orders; processing stop payment orders, change orders, and items left for collection; handling night drop and mail deposits.
• Balance cash drawer according to established procedures and standards, reporting and collecting teller cash differences and operating losses.
• Maintain the highest level of security by following security procedures, documenting transactions, and completing IRS forms for large currency transactions to ensure compliance with federal regulations.
• Uphold the confidentiality, integrity, and safekeeping of all sensitive client information, currency, coin, and other negotiable instruments.
• Balance cash vault according to established procedures.
• Process requests for foreign currency transactions.
• Identify potential fraud accounts and take appropriate action to prevent loss.
• Provide support and assist in balancing the ATM machine in a secure, timely, and accurate manner.
• Follow all established procedures to ensure compliance with federal regulations.
• Maintain a basic understanding of products and services and refer clients to the appropriate individuals.
• Actively promote banking products and services to the community.
• Answer client questions, address concerns, and provide resolutions to inquiries.
• Quote client deposit rates as needed.
• Collaborate with other team members to ensure a positive banking experience for all clients.
• Comply with all company or regulatory policies, procedures, and requirements applicable to this position.
• Assist with client outreach and demonstrate support for company culture.
• Foster and preserve a culture of diversity, equity, and inclusion.
• Perform additional duties and responsibilities as required to support the company’s mission and vision.

Requirements

• High school diploma or equivalent required.
• Previous banking, client service, or related field experience with cash handling.
• Excellent client service skills.
• Capability to prioritize and execute a variety of tasks simultaneously, at times in a demanding environment.
• Strong interpersonal and written communication capabilities.
• Capability to perform data entry utilizing banking software and Microsoft 365 products with a high level of accuracy and attention to detail.

Working Conditions

• Duties are performed in a professional office environment.
• Requires travel to other bank locations.
• Availability to work on Saturdays.
• Overtime may be required.
• Extended periods of standing and ability to lift fifty pounds.