Community Banker

Location: Mobridge, SD branch.

Summary

The Community Banker delivers personalized client service by holding financial conversations with clients and prospects to determine their needs and provide appropriate solutions. This position is responsible for maintaining client relationships, with emphasis on First Interstate Bank's Service Commitments and in accordance with our vision and values.

Responsibilities

• Delivers personalized client service in person and over the phone by answering questions, assisting with issues, and offering solutions.
• Opens and maintains a variety of products, including consumer and business checking and savings accounts, Individual Retirement Accounts, Certificates of Deposit, and consumer and small business credit cards.
• Holds financial conversations with clients and prospects to determine needs and provide appropriate solutions.
• Processes new consumer loan requests; may also engage in conversations or process new small business loan requests.
• Identifies referral opportunities to other lines of business—including, but not limited to, Home Loans, Treasury Solutions, Merchant Services, Business Banking, and Wealth Management—and consistently utilizes 360 View to document referrals and other client activity.
• Builds client relationships through outbound outreach and proactive engagement.
• Performs Teller duties as needed, conducting financial transactions such as check cashing, deposits, withdrawals, loan payments, and accurately counting currency and coin.
• Completes work accurately with minimal errors.
• Participates in volunteer activities and financial education efforts.
• Stays current on regulatory changes and demonstrates compliance with all bank regulations, policies, and procedures related to assigned job functions; knowledge may be gained through coursework and on‑the‑job training.
• Performs other duties as assigned.

Qualifications

• Strong attention to detail and ability to follow verbal and written instructions.
• Maintains confidentiality at all times.
• Uses tact and diplomacy effectively when interacting with clients and coworkers.
• Working knowledge of personal computers, Microsoft programs, and strong 10‑key skills.
• Working knowledge of digital platforms, CRM systems, and emerging technologies.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Effective presentation skills in one‑on‑one and small‑group situations.
• Proficient in basic arithmetic, including addition, subtraction, multiplication, division, fractions, decimals, rates, percentages, and interpretation of bar graphs.
• Ability to apply common‑sense understanding to carry out detailed but uncomplicated written or oral instructions.
• Problem‑solving ability with a few concrete variables in standardized situations.
• Timely completion of work and ability to adjust to work demands to meet deadlines.
• Produces complete and accurate work, displaying pride and professionalism.
• Personal initiative and serves as a positive example for others.
• Strong conversational ability with clients to understand their needs and originate all types of personal loans.

Education and Experience

• High School Diploma or General Education Degree (GED) required.
• 1–3 years banking or related experience required.

Licenses and Certifications

• Registered Mortgage Loan Originator per the SAFE Act within 30 days of hire.

Physical Demands and Working Environment

• Dexterity of hands/fingers to operate computer keyboard and mouse – Frequently.
• Handling – Frequently.
• Hearing – Frequently.
• Lifting – Occasionally (up to 25 lbs).
• Sitting – Occasionally.
• Standing – Frequently.
• Talking – Frequently.
• Walking – Occasionally.
• Noise Level – Moderate.
• Typical Work Hours – Vary based on scheduling and business need.
• Regular and Predictable Attendance – Required.
• Travel – As needed.

Benefits

• Generous Paid Time Off (PTO) in addition to paid federal holidays.
• Child Care Assistance Program for eligible dependents.
• Exercise reimbursement program for employees.

Current First Interstate Bank employees should apply through the Career Worklet in the Employee Portal.