Community Association Manager / Portfolio (ECO61126)

About the role

The Community Association Manager (CAM) is the key ambassador and face of RealManage, responsible for leading the day-to-day operations of a portfolio of community associations. In this vital role, the CAM ensures professional, timely, and top-tier service that aligns with RealManage's core values, service level agreements, and guiding principles.

Responsibilities

• Respond promptly to all emails and calls—within 24 hours—while upholding RealManage’s guiding principles.
• Oversee the daily operations of a portfolio of community associations, providing strategic and operational guidance to Boards of Directors.
• Serve as a trusted advisor to Boards, assisting with contractor selection, insurance coordination, and long-term planning.
• Lead, mentor, and support staff to foster professional growth and high performance.
• Build strong relationships with residents, promote clear communication and a collaborative community culture.
• Develop and execute strategic plans to enhance services, amenities, and operational efficiency.
• Ensure full compliance with governing documents, legal regulations, and industry standards.
• Manage vendor relationships, including bidding, contract negotiation, oversight, and issue resolution.
• Review, approve, and oversee vendor payments in coordination with community budgets.
• Prepare and manage annual budgets for multiple communities, ensuring accuracy and alignment with Board objectives.
• Collaborate with accounting on financial performance, including invoice processing, cash flow management, and variance analysis.
• Monitor collections and accounts receivable, initiating legal actions when necessary to protect association interests.
• Prepare clear, timely financial and operational reports to Boards and stakeholders.
• Provide consistent updates on community matters—such as collections, compliance, service requests, and work orders.
• Oversee community projects (repairs, maintenance, improvements), ensuring quality, timeliness, and budget adherence.
• Implement risk management strategies and maintain proper insurance coverage; manage claims to resolution.
• Prepare for and conduct Board and Annual Meetings, including producing monthly management reports with actionable insights.
• Address escalated homeowner concerns professionally and effectively.
• Proactively identify opportunities for service and operational improvement.
• Participate in required team and training meetings to stay informed and up to date.
• Conduct all duties with the highest level of personal, professional, and ethical integrity.
• Analyze and navigate complex issues with sound judgment and problem-solving skills.

Qualifications

• Bachelor’s degree in Business Administration, Real Estate, Community Management, or a related field.
• Minimum of 5 years of experience in community association management, preferably in a supervisory role.
• Experience with property management software and systems.
• Strong knowledge of community association laws, regulations, and best practices.
• Excellent interpersonal and communication skills, both written and verbal.
• Ability to manage multiple tasks and prioritize effectively.
• Proficiency in Microsoft Office Suite, particularly Excel and Outlook.
• Ability to work independently and as part of a team.