Community Association Manager / Portfolio CAM (WBVA81126)

About Us

RealManage is a prominent national firm recognized on the Inc. 5000 list, operating across 16 states + Washington DC. We serve a diverse array of clients including homeowners’ associations (HOAs), condominium associations, cooperatives, luxury high-rises, municipal utility districts, and master-planned communities. Our client base also includes nationally renowned developer and builder clients. Ranked #3 out of 5,000+ firms in the community management industry, RealManage delivers exceptional solutions at competitive prices using cutting-edge cloud-based technologies and mobile apps. We prioritize transparency, performance measurement, and continuous improvement to surpass customer expectations. Our workplace culture promotes professionalism, growth, and diversity, while our financial strength and focus on innovation drive industry leadership.

About the Role

As the primary representative of RealManage, the community association manager (CAM) plays a pivotal role in delivering effective management, guidance, and leadership for a portfolio of community associations. You will ensure professional services and an outstanding customer experience while upholding the service level agreement and aligning operations with the company's guiding principles.

Responsibilities

• Serve as a professional advisor to the board of directors for each assigned community.
• Acquire and maintain up-to-date knowledge of state and regulatory statutes, as well as the community's documents, policies, and procedures.
• Provide weekly updates and ongoing reporting to the board on collections, ACC requests, compliance, service requests, and work order activities.
• Conduct board or annual meetings and create monthly management reports, offering clear insights into the state of community amenities, progress on key initiatives, and concise recommendations.
• Assist the board in the selection of contractors and insurance carriers to safeguard the community.
• Manage vendor relationships, oversee the bid process, and ensure contract compliance.
• Approve payments to vendors providing services to the community association.
• Develop and submit comprehensive and accurate annual budgets, meeting all deadlines, and demonstrating thorough analysis aligned with association goals.
• Collaborate with the accounting team to maintain accurate finances, variance reports, and invoice processing, including monitoring aging reports for timely legal action.
• Build positive relationships with residents to ensure high-level service, timely resolution of concerns, effective communication, and continuous improvement in community services.
• Regularly attend required monthly manager’s and training meetings.
• Conduct all business with the highest standards of personal, professional, and ethical conduct.
• Demonstrate exceptional analytical skills to address a variety of situations effectively.
• Perform other related tasks contributing to the overall success of community association management.

This description is not intended to be exhaustive; responsibilities may evolve based on community needs. Reasonable accommodation may be made to enable qualified individuals to perform the essential functions of this position.