Community Association Manager (Portfolio)

About the role

Leland Management is seeking a Portfolio Community Association Manager for the Gainesville, FL area. This full-time position offers a competitive salary and excellent benefits, contributing to our recognition as one of Central Florida’s Best Places to Work for 16 consecutive years by the Orlando Business Journal, including first place in our category for 2021.

Community Association Managers (CAMs) are certified and licensed by the State of Florida. They ensure the entire community is organized and operated in accordance with the association’s governing documents, working directly with the Board of Directors, the association’s attorney, and contractors to manage the community and facilitate solutions to problems.

Responsibilities

• Organize time effectively in a dynamic work environment and balance competing demands of multiple projects in a self-sufficient manner.
• Adhere to the highest standards of performance and model them to staff.
• Complete projects by motivating, supervising, and directing a team of associates.
• Foster professional relationships with residents, the Board of Directors, contractors, technicians, and vendors.
• Analyze and address a variety of situations that could otherwise become potential problems.
• Analyze advantages and disadvantages of various policies and make recommendations to the Board.
• Handle potentially stressful situations with composed authority.
• Understand and follow directions from direct supervisors and the Board of Directors.
• Review financial reports and develop complete and accurate financial budgets.
• Possess knowledge of assets, cash balances, fund availability for projects, and cash flow management for capital improvements.
• Maintain and implement current knowledge of state regulatory agency statutes and the community’s documents, policies, and procedures.
• Ensure property improvement and maintenance of common areas.
• Prepare for and conduct association meetings.
• Process violations, work orders, and architectural control applications.
• Maintain a positive and confident demeanor in changing environments and growing communities.

Requirements

• Strong working knowledge of customer service principles and practices.
• Experience with site inspections and conducting meetings is preferred.
• Ability to read, analyze, and interpret technical procedures, leases, regulations, or similarly complex documents.
• Strong interpersonal, leadership, and customer service skills.
• Proficient in Microsoft Office Applications (Word, Excel, Outlook, SharePoint).
• Experience with association software such as Caliber is favorable.
• One (1) to three (3) years of experience as a manager within the association management industry or a similar field (e.g., hospitality, apartments, developer, or real estate).
• Involvement in overseeing property or building operations, such as staff and service contracts, resident retention, and resident improvements, is favorable.

Qualifications

• Must be a Florida Licensed Community Association Manager (CAM).

Benefits

• Ongoing training and support, including top-quality personnel to assist and emphasize timely follow-through and communication.
• Support staff includes HR, Accounting Manager(s), Resident Support, IT, Web Team, and annual 3-Day Corporate Training.
• Salary plus 401k with employer match.
• Mileage reimbursement and monthly cell phone allowance.
• Health, dental, and vision insurance, along with supplemental insurance options.
• Generous paid time off and company-paid holidays.
• Supportive and flexible work environment.
• Industry-leading software (Caliber) and a company-provided laptop.

Physical Demands & Work Environment

• Substantial amount of sitting and working at a computer station.
• Driving to complete inspections and attend meetings.
• Flexibility to work occasional weekends and evenings.