Community Association Manager

Position Summary

Responsible for the administration, operation and, management of all community facilities, programs and amenities. Plans, directs, recommends, and implements policies and procedures to ensure the services required to maintain the common elements of the Association are provided in a first-class manner, in accordance with community rules and regulations and in a manner consistent with the goals and objectives of the community and Troon. First point of contact for the Association Board on operational matters.

Essential Duties

• Supervises hiring and management of direct employees, supervises selection and management of outside vendor staffing to assure personnel capable of meeting the community’s goals and high standards in a hospitable, sensitive and courteous manner.
• Counsels and trains employees to ensure they meet the community’s goals and high standards in a hospitable, sensitive and courteous manner.

• Education/Experience

  • Two (2) to three (3) years of CAM or related business experience highly preferred.
  • Outstanding customer service, leadership, communication and interpersonal skills required.
  • Effective written and verbal communication skills are a must.
  • Capacity to work in a complex reporting environment with the demonstrated ability to work within a large and diverse team.

  • Physical Demands

    • Frequently stands, walks and sits;
    • Sets with arms and hands, talks and hears;
    • Seldom climbs, balances, stoops, kneels, crawls, crouches, pushes, and pulls;
    • Seldom lifts up to 50 pounds and occasionally lifts up to 100 pounds.

    Environment/Noise

    • Regularly works in outdoor weather conditions;
    • Occasionally works in wet or humid (non-weather) conditions;
    • Occasionally works near moving mechanical parts, fumes, airborne particles;
    • Toxic, or caustic chemicals.

    Job Knowledge, Skill, and Ability Preferences

    • Ability to read and speak English required in order to perform the duties of the job (e.g. the associates may be required to communicate with English speaking customers or co-workers, the manuals for the equipment the associates may use are in English).
    • Prior supervisory and management experience.
    • Excellent verbal and written communication skills.
    • Knowledge of Microsoft Office applications.

    About Troon

    Founded in 1990 and headquartered in Scottsdale, AZ, Troon is the world’s largest professional club management company, that specializes in services in golf, hospitality, and residential communities. With more than 900 locations in 45+ states and 27+ countries, Troon is a leading employer in hospitality. Guided by values that emphasize being infectiously energetic, consciously kind, and humbly prosperous, Troon offers professionals the opportunity to grow and succeed within a globally respected organization. Learn more at www.troon.com.

    Benefits & Other Compensation

    This position includes eligibility for the following benefits, subject to applicable plan terms: Healthcare Benefits – Medical (if determined by the ACA measurement)Retirement Benefits – 401(k) with employer match (19 years of age and older)Time Off – Sick leave and leaves of absence, in accordance with About Troon: Founded in 1990 and headquartered in Scottsdale, AZ, Troon is the world’s largest professional club management company, that specializes in services in golf, hospitality, and residential communities. With more than 900 locations in 45+ states and 27+ countries, Troon is a leading employer in hospitality. Guided by values that emphasize being infectiously energetic, consciously kind, and humbly prosperous, Troon offers professionals the opportunity to grow and succeed within a globally respected organization. Learn more at www.troon.com. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.