Community Association Manager
The Nabo Group is a Property Management firm focused on HOA & Condominium Management operating in the DC Metro Area, Colorado, Texas, Arizona, Washington, North Carolina, and Maine.
About the role
The Community Association Manager effectively manages the properties within their assigned portfolio in accordance with each Association’s governing documents, Nabo's established policies and procedures, all Federal, State, and County Fair Housing Laws, the American with Disabilities Act, and all other laws pertaining to housing. This role supports the management of financials to minimize delinquencies and expenses while providing quality service and creating value for each Association. The Community Association Manager, directly or with onsite staff, assists in managing all aspects of day-to-day operations including accounting, tenant/owner relations, maintenance and repair, security, janitorial services, landscaping, and snow removal.
Responsibilities
- Provide overall supervision of assigned communities and interact with internal and external customers including homeowners, vendors, board members, committee members, onsite staff, and regional office departments.
- Supervise the operation and administration of the Association in accordance with the management agreement, state statutes, and the Association's policies and procedures.
- Act as or oversee the primary liaison with the Association Board of Directors and homeowners as needed.
- Attend Board meetings per the management agreement and community events as needed.
- Ensure the Board of Directors is aware of legal actions involving the Association.
- Prepare Board packages according to established time frames.
- Monitor corporate and client delinquency rates and collections process for account portfolio.
- Approve all community invoices for payment.
- Review and provide accurate monthly financial reports.
- Prepare annual budgets including a review of community reserve studies and maintain all expenses within the budget.
- Maintain unit and contract files relating to the operations of the Association.
- Coordinate annual tax return filing with community CPA.
- Oversee all capital improvement and replacement projects.
- Bid projects to multiple vendors using standard RFP to provide a consistent scope of work.
- Coordinate with maintenance staff to complete work orders as well as oversee contract vendors and ensure they meet their contractual obligations.
- Perform other duties as assigned.
Requirements
- Minimum 2+ years of experience managing HOAs/Condos (preferred).
- Professional customer service skills.
- Comfortable with various computer programs.
- CMCA certification required to be obtained within 6 months of hire; AMS preferred.
- Exceptional communication skills both written and verbal with a polished, professional, and friendly demeanor.
- Knowledge of communities, property, real estate, and homeowner’s associations.
- Strong time management and time-critical prioritization skills.
Benefits
- Flexible PTO & 13 observed holidays.
- 100% covered CAI Membership.
- Comprehensive Health, Dental, and Vision insurance.
- 100% Employer-paid Life and AD&D Insurance.
- 401(k) Plan with 4% company match and immediate vesting.
- Annual professional development stipend.
- Additional benefits available.