Community Association Manager

About the role

Keystone Pacific Property Management, LLC is a prestigious property management firm headquartered in Irvine, CA, with offices throughout Northern and Southern California, Colorado, and Idaho. Since 1982, we have led the way in providing superior customer care for our clients in planned-unit developments, condos, mixed-use, commercial, new project developments, large scale onsite communities, and master-planned community associations.

We have excellent opportunities for experienced Community Association Managers to join our team in our regional office in Carlsbad. This role manages a portfolio of community associations, providing excellent customer service while interacting with internal and external customers, including homeowners, board members, committee members, and vendors. Client satisfaction and account retention are key responsibilities.

Why Join Keystone?

Keystone is dedicated to empowering team members to improve people’s lives beyond expectations. We foster a value-based environment that nurtures leadership and promotes personal success, rewarding those who exceed expectations. Our culture encourages open feedback and continuous growth. Keystone is officially certified as a Great Place to Work, reflecting our commitment to a positive and supportive work environment.

Responsibilities

• Manages all operations for a portfolio of community associations.
• Provides leadership and consulting on best practices for community management and oversight.
• Manages and runs monthly, bimonthly, quarterly, and annual Board Meetings.
• Works extensively with the Board of Directors, vendors, contractors, and homeowners within communities.
• Meets with Associations 1-2 times a week.
• Manages and assists in special projects.
• Creates budgets and manages financials.
• Complies with company policies and procedures.
• Ensures client satisfaction and account retention.
• Practices and adheres to Keystone’s Core Values, Mission, and Vision.
• Performs additional job duties as required by the supervisor.

Requirements

• Must possess a valid Driver’s License and maintain a clean MVR.
• Must have reliable transportation and the ability to drive to and from communities.
• Must be able to attend and participate in night meetings.
• Strong knowledge of the HOA industry.
• Excellent client service orientation; responsive and follows up with clients.
• Strong computer skills: proficient in MS Office, TEAMS, Outlook, Word, Excel, PowerPoint, and HOA software.
• Strong attention to detail.
• Ability to maintain a positive attitude.
• Strong leadership and collaboration skills.
• Excellent interpersonal, influencing, and relationship-building skills.
• Strong verbal and written communication.
• Effective organizational and time management skills; ability to manage multiple tasks and meet deadlines.
• Demonstrated ability to work independently and in a team environment.
• Verifiable references.
• Able to pass a background check.

Qualifications

• 3 to 4 years of experience in an HOA management role.
• 2 to 3 years of experience in customer service.
• CAI or CACM Certification(s) a plus.
• Bachelor’s Degree preferred.
• High School Diploma or GED required.

Work Environment

The work environment includes typical office settings with low-level noise exposure. The role requires the ability to drive to communities and the physical ability to sit, stand, and operate business equipment. Reasonable accommodations may be made for individuals with disabilities.

Benefits

• Competitive Salary
• Hybrid and Flexible working arrangements
• Work-Life Balance
• Opportunities for Career Growth
• Training and mentorship from successful leaders in the HOA industry
• Support for Continued Education
• Cell Phone Stipend
• Mileage Reimbursement
• Medical (HMO and PPO), Dental, and Vision
• Flexible Spending Account
• Pet Insurance
• Pre-Paid Legal
• Employer Paid Basic Life/AD&D Insurance
• Voluntary Life and Short-Term Disability Insurance
• Free Employee Assistance Program
• 401(k) Retirement plan with Company Match
• Financial and Health/Wellness Education
• Paid Time Off (PTO)
• 12 Paid Holidays (Floating Holiday/Half Days/Early office closure before certain major holidays)

Pay

$80,000 - $87,000 Annually