Community Association Manager

Join our team in the Gainesville, FL area and be part of an organization recognized as one of Central Florida’s Best Places to Work for 16 consecutive years, including first place in our category for 2021. This is a full-time position with a competitive salary and excellent benefits.

About the Role

Community Association Managers (CAMs) are certified and licensed by the State of Florida for Community Association Management. CAMs ensure the entire community is organized and operated in accordance with the association’s governing documents. Responsibilities include working directly with the Board of Directors, the association’s attorney, and contractors to manage the community, as well as facilitating solutions to problems between residents and support staff.

Responsibilities

• Organize time effectively in a dynamic work environment and successfully balance the competing demands of multiple projects in a self-sufficient manner.
• Adhere to the highest standards of performance and model them to the staff.
• Complete projects by motivating, supervising, and directing a team of associates.
• Foster a professional relationship with residents, the Board of Directors, contractors, technicians, and vendors.
• Analyze and resolve a variety of situations that could otherwise become potential problems.
• Evaluate advantages and disadvantages of various policies and make recommendations to the Board.
• Handle potentially stressful situations with composed authority.
• Understand and follow directions given by direct supervisors and the Board of Directors.
• Review financial reports and develop complete and accurate financial budgets.
• Possess knowledge of assets, cash balances, availability of funds for projects, and cash flow management for capital improvements.
• Maintain and implement current knowledge of state regulatory agency statutes and the community’s documents, policies, and procedures.
• Ensure property improvement and maintenance of common areas.
• Prepare for and conduct association meetings.
• Process violations, work orders, and architectural control applications.
• Maintain a positive and confident demeanor with changing environments and growing communities.

Qualifications

• Florida Licensed Community Association Manager (CAM) required.
• Strong managerial background with one (1) to three (3) years of experience as a manager within the association management industry or a similar field such as hospitality, apartments, developer, or real estate.
• Experience overseeing property or building operations, including staff and service contracts, resident retention, and resident improvements is favorable.

Skills

• Strong working knowledge of customer service principles and practices.
• Experience with site inspections and conducting meetings is preferred.
• Ability to read, analyze, and interpret technical procedures, leases, regulations, or documents with a similar degree of complexity.
• Strong interpersonal, leadership, and customer service skills.
• Proficient in Microsoft Office Applications (Word, Excel, Outlook, SharePoint).
• Experience with Association Software such as Caliber is favorable.

Benefits

• Ongoing training and support, including top-quality personnel to assist and emphasize timely follow-through and communication.
• Support staff includes HR, Accounting Manager(s), Resident Support, IT, Web Team, and annual 3-Day Corporate Training.
• 401k with employer match.
• Mileage reimbursement and monthly cell phone allowance.
• Health, dental, and vision insurance, plus supplemental insurance options.
• Generous paid time off and company-paid holidays.
• Supportive and flexible work environment.
• Industry-leading software (Caliber) and a company-provided laptop.

Special Requirements

Physical Demands: This position requires a substantial amount of sitting and working at a computer station, as well as driving to complete inspections and attending meetings.

Work Environment: Must be flexible and available to work occasional weekends and evenings.