Community Association Manager

About the Role

Provides management, direction, and leadership to ensure the property portfolio is maintained and operated in accordance with Company objectives. Responsibilities include working closely with the Board of Directors and/or the developer to manage and operate the community, facilitate solutions to problems between communities and internal support staff. Strong management skills, customer service skills, and time-management skills are required.

Responsibilities

• Attends Board meetings and gives Board guidance when appropriate.
• Provides specific assistance to Board in financial management, administration, policies and procedures, property infrastructure, organization, litigation processes, property collections, maintenance, and mechanical procedures.
• Reviews quality of services provided to the Association.
• Communicates with BOD regularly by either weekly personal contact or telephone, establishing a personal relationship with the Board.
• Attends all manager staff meetings.
• Attends annual budget/election meetings.
• Conducts property visits regularly and provides Management with recommendations and observations to improve the property.
• Participates in Corporate committees as assigned.
• Ensures that the maintenance manual, equipment checklists, and books are in place and current, as well as all FirstService Residential approved binders.
• Obtains and maintains all service, maintenance, and access control contracts.
• Reviews/assists in obtaining and financing all required insurance coverage.
• Monitors reserve funds to ensure they are being used in accordance with BOD and regulatory requirements.
• Follows the Company’s corporate policies including recruiting, payroll processes, accounting, and human resources policies.
• Ensures that all records are kept in good order.
• Provides five-star customer service at all times by attending to all calls and messages timely, no later than 24 hours.
• Facilitates committee meetings and acts as liaison to committee members.
• Prepares budget for presentation to BOD.
• Acts as intermediary with owner/residents and all other staff to assist in prompt response to questions/problems.
• Follows safety procedures and maintains a safe work environment.

Requirements

• High School Diploma is required; College Degree preferred.
• 1-3 years of property management experience preferred.
• Basic knowledge of Texas Statutes and governing documents.
• Experience with financial and accounting programs preferred, as well as knowledge of mechanical operations of a building, equipment, and construction.
• A detailed individual with strong ability to multi-task is required.
• Strong working knowledge of customer service principles and practices.
• Ability to read, analyze, and interpret technical procedures, leases, regulations, or documents with a similar degree of complexity.
• Strong interpersonal skills.
• Excellent verbal and written communication skills, including ability to speak in public.
• Computer literacy: Proficiency and working knowledge of Microsoft Office Applications.

Benefits

As a full-time associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, and vision. In addition, you will be eligible for time off benefits, paid holidays, and a 401k with company match. Occasional travel may be required to attend training and other company functions.

Pay

$60,000 - $70,000 / year

We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. Candidates who require an alternative selection process or reasonable accommodation may make a request through national_recruiting@fsresidential.com. Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT by contacting national_recruiting@fsresidential.com.