Community Association Manager

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities.

About the role

Community Group Inc., an Associa company, is hiring a Portfolio Community Manager to oversee a portfolio of assigned HOA and condominium communities in the Virginia Beach and Chesapeake areas. This is an onsite role based at the corporate office in Virginia Beach, VA. The Portfolio Community Manager partners with members of the Board of Directors and onsite staff to ensure the community is well cared for, managing daily operations including administrative, maintenance, capital projects, and budgets.

Responsibilities

• Work onsite at the corporate office in Virginia Beach
• Manage phones and emails
• Research and respond to inquiries by phone, email, and in-person
• Enter and update data and community and homeowner information in the database
• Assist homeowners with monthly payments and completing architectural review forms
• Follow up with homeowners on the Board's decisions
• Record and track documents and information
• Issue violation letters to homeowners and follow up to ensure remediation
• Create and send mass communications by mail and email notifying homeowners of HOA guidelines, maintenance projects, and community events
• Source vendors, submit RFPs, manage the bidding and vendor selection process, develop vendor relationships, and manage capital projects
• Prioritize maintenance requests and work orders; schedule and coordinate maintenance vendors and contractors onsite for repairs
• Prepare board packets and agendas
• Coordinate and schedule monthly, quarterly, and annual board meetings
• Create and manage budgets; review financial reports, interpret Balance Sheet, Income Statement, Operating Expenses, and Reserve Studies
• Travel to assigned community sites to conduct site visits and inspections
• Meet and collaborate with onsite staff, homeowners, residents, members of the Board of Directors, maintenance vendors and contractors
• Walk and inspect property, ensure property is well maintained and HOA Code, Compliance, Rules & Regulations are adhered to
• Implement Board policy and directives within the scope of the management agreement
• Work with the board on strategic initiatives, policy governance, and association projects
• Hire, train, and develop staff
• Other projects as assigned

Schedule

Monday – Friday, 8:00 am – 5:00 pm, with occasional nights, weekends, and holidays depending on emergencies, board meetings, and community events.

Pay

Annual salary: $50,000 – $55,000.

Requirements

• High school diploma or GED equivalent and valid driver's license required
• Customer‑service minded, team oriented, with a proactive communication style
• Ability to manage multiple projects simultaneously, prioritize tasks, and manage time effectively
• Organized, detail‑oriented, self‑directed, with strong follow‑up skills