Community Associate

The opportunity

You work closely with new and existing customers across a variety of industries, helping to create and maintain your community within the center. Your responsibilities include:

• Taking care of administrative and support needs for customers
• Ensuring all services are properly charged for accurate invoices
• Helping customers with various requests such as WiFi codes, directions, projector setup, and more
• Managing customer mail and sorting through packages
• Planning and organizing networking events
• Communicating with the Community Manager and sharing details about the IWG community
• Directing customers to restaurants after meetings
• Giving tours and answering questions from customers

About you

• Able to manage multiple tasks effectively
• A good communicator with strong customer service skills
• Positive, enthusiastic, and adaptable to fast-changing situations
• Experience and confidence using MS Office and other basic IT equipment
• Legally eligible to work in the country you are applying to and at least 18 years old

What we offer

• Competitive total compensation package
• No standard nights/weekends
• Generous paid time off plans (sick and vacation)
• 11 Paid Company Holidays per calendar year
• Competitive 401K Program with a Company match
• Affordable and comprehensive health care for full-time team members
• A quarterly bonus plan program
• An hourly rate of $17.34
• A bright and inspiring work environment
• Training and development opportunities
• A professional workplace community (business casual attire required)