Community Associate, 901 North Glebe Road

About the role

WeWork provides flexible workspace solutions to help businesses thrive globally. Our mission is to empower tomorrow’s world at work by building a community where members can do their best work and take their ideas to new heights.

Community Associate

• Build a welcoming and collaborative community environment through events and building relationships.
• Ensure the building is fully operational and processes are efficient.
• Drive growth and promotion of WeWork-provided service offerings.
• Support the Community Management team.

Duties

• Manage the front desk during set business hours.
• Greet members and guests warmly and ensure proper guest check-ins.
• Build relationships with members and guests to foster a sense of community.
• Anticipate and address member and guest needs proactively.
• Keep the front desk clean and organized.
• Notify members of food deliveries and couriers.
• Answer questions from members and guests regarding the building.
• Engage with the WeWork member network.
• Write and send broadcasts for building updates.

Events and Membership Engagement

• Provide feedback on programming types and evaluate events based on attendance, satisfaction, and impact.
• Celebrate members’ successes and milestones with gifts and notes.
• Distribute necessary information for events, including creating and posting event posters.
• Ensure building-specific operational requirements are met for events.
• Input notes into Kube or equivalent system about members.
• Identify and execute opportunities to connect members with each other.
• Know and recommend local resources such as restaurants, food delivery services, and team outing venues.
• Be active on the WeWork member network.

Building Operations and Management

• Receive, process, sort, and organize all mail.
• Locate and issue posts via the regional system to members upon request.
• Keep the mailroom organized and clean.
• Investigate, escalate, and resolve 'lost' packages.
• Track, audit, and organize keys collected and distributed.
• Manage keycard stock and request new inventory as needed.
• Collect keys and key cards upon move-out.
• Review and understand how to use each piece of emergency equipment.
• Provide support for an automated coffee machine for guests and members.

About You

• College graduate with a four-year degree preferred, but not required.
• 1+ years of hospitality experience, customer service, or sales experience.
• Strong verbal and written communication skills.
• Outstanding interpersonal and multitasking skills.
• Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and compassion.
• Passion for entrepreneurial communities and understanding of WeWork’s mission and values.
• Proficient in basic computer skills.

Compensation & Benefits

Base Pay: $23.00 - $25.00 hourly
Incentive Compensation: Eligible for an incentive plan specific to your role.
Benefits: Comprehensive benefits including 20 days of PTO, approximately 13 paid holidays, and 80 hours of paid sick time per full calendar year; 16 weeks paid parental leave; competitive healthcare benefits; 401k plan; life and AD&D insurance.