Community Assistant- Union on Fletcher (Student Living)

About the role

Greystar is a leading real estate platform offering property management, investment management, development, and construction services in institutional-quality rental housing. This role is part-time and located at the Union on Fletcher, a student living community.

Responsibilities

• Performs administrative tasks for the leasing office including copying documents, filing resident files, preparing notices, handling resident calls, and organizing rent payments and other collateral materials.
• Assists with sales and leasing activities to achieve the property’s revenue and occupancy goals by conducting virtual tours, responding to online inquiries, greeting and qualifying prospects, conducting property tours, and showing apartments.
• Assists with the lease preparation process by generating all required lease paperwork and organizing resident lease files.
• Assists with move in and move out process for residents; commits to working move-in and move-outs with the understanding that these events, along with “turn”, are mandatory work dates. Any time off during these dates will be considered an exception and must be requested and approved in writing by the Community Manager well in advance.
• Answers incoming calls and sets appointments for prospects to tour the property.
• Performs on-campus marketing outreach to generate Community awareness and qualified traffic.
• Schedules and conducts resident visits as directed and distributes notices such as flyers, newsletters, resident surveys, and late notices.
• Acts as an after-hours liaison between residents and property management; responds to after-hours emergencies within a required period of time. At least one on-call shift per week is expected; however, the schedule is determined at the site level.
• Responds quickly and courteously to resident concerns and questions and takes prompt action to solve problems and/or document and convey resident or other requests to the appropriate individual(s).

Requirements

• Ability to stand, walk, and/or sit for extended periods of time and bend, stoop, climb ladders, reach, carry objects, and crawl in confined areas.
• Ability to work inside and outside in all weather conditions (rain, snow, heat, hail, wind, sleet).
• Ability to push, pull, lift, carry, or maneuver weights of up to twenty-five (25) pounds independently and fifty (50) pounds with assistance.
• Rare or regular travel may be required to assist other properties as needed, attend training classes, business meetings, or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position.
• Ability to work a flexible work schedule, which includes taking “call” during evenings, weekends and holidays.

Qualifications

• High school diploma or equivalent.
• Experience in customer service or administrative support preferred.
• Knowledge of Microsoft Office Suite.
• Strong organizational and communication skills.

Skills

• Excellent verbal and written communication skills.
• Ability to multitask and prioritize effectively.
• Proficiency in Microsoft Office Suite.

Benefits

• 401(k) with Company Match (eligibility required)
• Employee Assistance Program
• Paid sick time

Pay

Compensation within the posted range, including corporate positions and onsite property positions, may be eligible for participation in a quarterly or annual bonus program based on individual and company performance, and weekly, monthly, and/or quarterly bonus programs.

Schedule

A flexible work schedule, which includes taking “call” during evenings, weekends and holidays, is required.