Community Assistant - Union Knoxville (Student Living)

Job Description

This role works with and supports the team of property management professionals in achieving occupancy and retention goals by performing administrative tasks related to leasing, marketing, and customer service at the community.

Performing Administrative Tasks

• Copies documents
• Filings resident files
• Prepares notices
• Handles resident calls
• Organizes rent payments and other collateral materials

Auxiliary Activities

• Conducts virtual tours
• Responds to online inquiries
• Greeting and qualifying prospects
• Conducts property tours
• Shows apartments

Lease Preparation

• Generates all required lease paperwork
• Organizes resident lease files

Move-In and Move-Out Process

• Schedules and conducts resident visits
• Distributes notices such as flyers, newsletters, resident surveys, and late notices

Marketing Outreach

• Performs on-campus marketing outreach

After-Hours Liaison

• Acts as an after-hours liaison between residents and property management
• Responds to after-hours emergencies within a required period of time

Customer Service

• Answers incoming calls and sets appointments for prospects to tour the property
• Responds quickly and courteously to resident concerns and questions
• Takes prompt action to solve problems
• Documents and conveys resident or other requests to the appropriate individual(s)

Physical Demands

• Stand, walk, and/or sit for extended periods of time
• Bend, stoop, climb ladders, reach, carry objects, and crawl in confined areas
• Work inside and outside in all weather conditions (rain, snow, heat, hail, wind, sleet)
• Push, pull, lift, carry, or maneuver weights of up to twenty-five (25) pounds independently and fifty (50) pounds with assistance

Additional Compensation

• Base salary
• Quarterly or annual bonus program based on individual and company performance

Benefits Offered

• 401(k) with Company Match (eligibility required)
• Employee Assistance Program
• Paid sick time

Important Notice

• Greystar will never request your banking details or other sensitive personal information during the interview process
• Greystar does not conduct any interviews via text or messaging, and all communication will come from official Greystar email addresses (@greystar.com)
• If you receive suspicious requests, please report them immediately to AskHR@greystar.com