Community Assistant

Essential Functions

Maximize cash flow at the property by maximizing revenue, minimizing delinquencies, ensuring timely rent collection, monitoring banking activities and daily deposits, and contacting residents to collect overdue rent.

Assist Community Manager in meeting targeted revenue goals by exceeding occupancy budgets, creating market incentives, improving resident retention, and monitoring property’s financial performance.

Maintain and organize all resident files.

Complete re-certifications as required by The NRP Group policies and procedures at tax credit communities.

Financial/Administrative

• Ensure all Yardi data is correct by monitoring input and report functions, accuracy and timely preparation of leasing activities, A/R cash receipts, A/P invoices, statements of disposition, monthly closing procedures, and late fees.
• Aid in completing financial reports and ensuring compliance with financial regulations.

Marketing Support

• Lease apartments, respond to telephone inquiries, qualify applicants, show apartments, ensure all move-in paperwork is accurately prepared.
• Manage renewals and active leases, track expirations, prepare expiration letters and draft renewal leases.
• Assist in monitoring compliance with Fair Housing regulations, Tax Compliance regulations, and other laws as they relate to property specific guidelines in occupancy standards.
• Review and analyze weekly traffic reports and numbers, assist with weekly marketing meetings.
• Monitor direction of rental activity and all onsite sales, marketing outreach, and advertising plans.

Customer Service

• Aids in planning and preparation of resident events.
• Completes a daily inspection of the property and market-ready units.
• Provides excellent customer service and displays courteous and professional attitude toward all customers.
• Maintains availability or coverage for emergencies, on-call duties, resident functions, and weekends.
• Advise Community Manager of conditions of the community affecting the resident’s safety, dissatisfaction, and to preserve the asset.

Team Development

• Assist Community Manager in recruiting and selecting team members, understanding and adhering to the hiring policies, procedures, and core values.
• Aid in evaluating and supervising team members.
• May occasionally be required to assist at other properties.
• Run errands to support the property as necessary.

Skills & Abilities

• Education: High school diploma or equivalent, college preferred, Tax Credit Specialist (TCS) accreditation or any other LIHTC designations preferred.
• Experience: One-year property management experience or 4-year degree in a related field; working knowledge of applicable Landlord Tenant Laws, Fair Housing Regulations, IRS Section 42 - LIHTC Program and other laws as they relate to property specific guidelines and occupancy standards.
• Technical Skills: Proficient computer skills including the Microsoft Office Suite, Yardi Experience preferred.
• Other Requirements: Valid Driver’s License and reliable transportation.