Community and Education Manager
Position Summary
The Community and Education Manager will represent Joybound People & Pets in the community, develop and lead public-facing programs, and facilitate youth education.
Key Responsibilities
Lead by action and example to advance a culture of positivity, professionalism, trust, transparency, empathy, and excellence at Joybound.
Lead the strategic development and execution of community and education activities, including events, workshops, appearances, and other communication opportunities.
Align community and education programs with the organization’s core values, goals, strategic commitments, and DEIB initiatives.
Advocate for and meaningfully contribute to diverse, equitable, and inclusive practices.
Lead the execution of the Pet Hug Pack®, including negotiating contracts and obligations with school districts, school sites, hospitals, and community sites; recruit and train Pet Hug Pack teams on therapy animal work and outcomes; develop and facilitate ongoing education; and evaluate and placements of teams.
Manage the development, oversight, and budget of youth education programs for both in-school and out-of-school experiences.
Implement youth and community educational workshops, camps, and field trips aligned with industry best practices and pedagogical excellence.
Manage Joybound birthday parties, student clubs, group events, and community outreach in collaboration with volunteers.
Ideate, design, and execute large-, medium-, and small-scale community events leading to increased participation, donorship, and engagement with Joybound.
Recruit and train volunteers needed for weekly scheduling of community service opportunities.
Train and manage volunteers for special events, both external and internal.
Recruit, hire, train, and supervise staff and volunteers facilitating educational offerings including Camp Counselors and event volunteers.
Continuously evaluate all aspects of the community and education program, recommending improvements to senior leadership as appropriate.
Communicate requests, expectations, and improvements clearly and support an atmosphere of trust, transparency, and support to staff and volunteers.
Investigate and resolve problems that may arise between volunteers, staff, and/or the public in a timely manner; provide coaching, corrective, or disciplinary actions as needed.
Research best practices for teen/high school intern programming and creation of high school campus clubs for future implementation in collaboration with volunteer services team.
Fulfill commitments via administering sponsor benefits to corporate and individual sponsors in a manner that will inspire sponsor satisfaction and renewal.
Proactively seek out and promote educational opportunities for community members on how they can get involved with Joybound through volunteering, fostering, adoptions, etc.
Schedule, attend, and participate in outreach exhibitions in the community.
Qualifications
Experience in developing educational workshops and community-based programs and events.
Ability to effectively recruit, train, and manage department staff and volunteers.
Proficient in computer skills including MS Office Suite (Word, Outlook, Excel, Power Point).
Ability to learn new database systems and develop consistent procedures for these systems.
Effective written and verbal communication skills.
Ability to communicate with the public, volunteers, and co-workers in a pleasant, courteous, and tactful manner.
Outstanding presentation skills.
Friendly, enthusiastic, and positive attitude.
Strong knowledge of social media and other basic marketing platforms.
Detail-orientated with the ability to manage multiple projects at a time.
Affection for animals, concern for their welfare, and a willingness to accommodate animals in the workplace.
Education and Experience
Bachelor’s degree preferred or comparable certification.
High school diploma or GED required.
Experience of 3-4 years working in community engagement or education field with pet-related organizations preferred.