Community Affairs Marketing Manager

About the role

The Community Affairs Manager develops and executes strategies to expand community outreach and strengthen trust in current and new data center markets. This role builds relationships with local stakeholders and demonstrates local value through transparent engagement and measurable community programs.

Responsibilities

• Create community engagement strategies and market-specific plans to build trust, credibility, and goodwill in communities where the business operates or plans to expand.
• Map stakeholders and establish engagement rhythms (listening sessions, briefings, open houses/site tours, community updates) tailored to each market’s dynamics.
• Develop community-facing messaging and materials that explain the benefits of data centers (economic, digital, societal) and the company’s environmental responsibility; coordinate with communications to ensure unified messaging.
• Design and manage community investment and partnership programs aligned to local needs (e.g., education/workforce, sustainability, digital inclusion, local nonprofits), and coordinate employee engagement/volunteering where relevant.
• Partner with Expansion/Development, Construction, Operations, Legal/Compliance, and Sustainability to anticipate community concerns, support permitting/public meeting readiness, and ensure follow-through on commitments.
• Monitor local sentiment and emerging risks; recommend corrective/preventive actions and escalation paths in coordination with internal stakeholders.
• Represent the company in community forums, public meetings, and stakeholder briefings; prepare internal leaders for community engagement moments and ensure consistent, respectful dialogue.
• Define success metrics (relationship coverage, engagement participation, sentiment trends, program outcomes, risk reduction) and deliver regular updates to leadership with insights and recommendations.

Requirements

• Demonstrated experience building community engagement strategies and managing diverse stakeholder groups.
• Excellent written and verbal communication; confident facilitation in public/community settings.
• Strong program management skills (planning, budgeting, vendors/partners, measurement).
• Demonstrated experience building community engagement strategies and managing diverse stakeholder groups.
• High EQ, diplomacy, and ability to navigate complex local issues with sound judgment.
• Experience with large infrastructure/industrial projects (data centers, energy, utilities, construction, real estate development).
• Familiarity with sustainability and ESG topics as they relate to local communities (energy, water, noise, traffic, workforce).
• Experience working across multiple geographies and regulatory environments.

Qualifications

• Bachelor’s degree or equivalent practical experience REQUIRED.
• 6+ years in community affairs/community relations, public affairs, CSR/social impact, or external communications.
• Ability to manage sensitive political and reputational issues.
• Experience integrating community benefits into development strategies.

Skills

• Written and verbal communication skills.
• Facilitation skills in public/community settings.
• Program management skills.
• Community engagement strategies.
• Stakeholder management.
• Community engagement planning.
• Community engagement implementation.
• Community engagement evaluation.
• Community engagement reporting.
• Community engagement strategy development.
• Community engagement strategy execution.
• Community engagement strategy monitoring.
• Community engagement strategy adjustment.
• Community engagement strategy optimization.
• Community engagement strategy evaluation.
• Community engagement strategy improvement.
• Community engagement strategy refinement.
• Community engagement strategy enhancement.
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