Community Administrator - Architectural Review

Job Overview

The Receptionist performs tasks directly related to property management and the general business operations of the Association, while providing administrative support to the Association Managers and assigned Association Managers. The position is responsible for providing a wide variety of administrative services as well as assisting with the management of properties in accordance with company policies, procedures and standards. Superior customer service, time-management and conflict management skills are required. Attention to detail and the ability to manage multiple, sometimes competing, priorities are essential.

Responsibilities

• Provides five-star customer service at all times by responding to incoming visitors, telephone calls, email and other correspondence in a timely and courteous manner.
• Acts as intermediary with owners/residents, vendors and staff to assist in prompt response to questions or problems.
• Follows company policy by returning all calls and emails within 24 business hours.
• Tracks special projects & initiatives for office and Directors on a frequent basis.
• Provides administrative assistance to the Association Managers, as necessary and directed by division Directors.
• Duties include: Overseeing all pool card systems and distribution for assigned properties, Update resident information and coordinates resident access to community websites, Utilizes electronic filing systems and Connect to maintain accurate resident records. Responsible for information and document management. Ensures that all records are kept in good order, Assist with onboarding of new communities by uploading data and answering information questions in Connect.
• Participates in corporate committees as assigned.
• Performs other job-related duties as directed and miscellaneous projects as assigned.
• Facilitates company safety procedures and ensures that policies are carried out. Follows safety procedures and maintains a safe work environment.

Skills & Qualifications

• Education/Training: High School Diploma or equivalent required. Two years of administrative support experience preferred.
• Experience/Knowledge/Abilities: Must possess strong administrative background; 2 years of related work experiences. Strong working knowledge of customer service principles and practices. Excellent interpersonal, office management and communication skills. Self-starter with excellent verbal and written communication skills. A detailed individual with strong ability to multi-task is required. Ability to read, analyze, and interpret technical procedures, regulations or documents with a similar degree of complexity is required. Computer literacy: Strong knowledge of Microsoft Office applications. Experience with databases preferred.

What We Offer

• Full comprehensive benefits to include your choice of multiple medical plans, dental, and vision.
• Time off benefits, paid holidays, and a 401k with company match.
• Occasional travel may be required to attend training and other company functions.

Compensation

$20 / hour

Disclaimer

This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.

Job Qualifications and Characteristics Assessed

The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.

Alternative Selection Process or Reasonable Accommodations

Candidates who require an alternative selection process or a “reasonable accommodation,” as defined under applicable disability laws, may make a request through our designated contact channel national_recruiting@fsresidential.com. Requesting Information About the AEDT - NYC Local Law 144: Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at national_recruiting@fsresidential.com; we will respond in accordance with Local Law 144, within 30 days.