Community Account Representative 2, Community Account Sales

Core Responsibilities

• Demonstrates advanced knowledge of Comcast products, through promoting offerings to assigned Communities.
• Leverages available programs (e.g., On-site visits with property management staff, property management Incentives, partnership with channel resources and distribution of marketing collateral) to facilitate the penetration growth, awareness, retention and interest in XFINITY products at the Community level.
• Proactively follows-up with customer and property staff as appropriate regarding sales, product, technical, or customer care issues. Leads fast resolution of product and customer care issues across customer care, billing and technical support as a single point of contact who is helpful to the customer and property staff and also to internal teams.
• Develops strong working relationships with property management and leasing staff of Communities and leverages their support through onsite programs and events.
• Calls on and visits all new build Communities on a regular and consistent basis prior to and following occupancy; manages and attends frequent on-site events to generate subscriber growth. For new build and win back Communities ensures that Comcast services are available prior to occupancy dates.
• Pitches new opportunities to property management staff of assigned Communities. Pitch advanced products to set up leads / meetings for Xfinity Account Executive. Partner with Comcast Business to support current accounts and pitch incremental opportunities to own the eco-system of the Community.

Qualifications

• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s)as necessary.

Skills

• Relationship Building
• Communication
• Critical Thinking Problem Solving

Benefits

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to support you physically, financially and emotionally through the big milestones and in your everyday life.

Education

A Bachelor's Degree is preferred, but Comcast may consider applicants with some combination of coursework and experience, or extensive related professional experience.

Relevant Work Experience

2-5 Years of relevant work experience is required.

Talent Community

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