Communications Systems Manager Open to the State of Delaware DSHS Merit Employees Only

About the role

This level manages Communications Systems Specialist work at the division level, including the configuration, installation, removal, repair, modification, and alignment of communications systems and related equipment for state, county, and municipal government agencies, and fire and emergency medical services. Work is distinguished by managing communications systems infrastructure through supervisory staff.

Responsibilities

• Performs technical electronics work to ensure the operation and maintenance of the state’s communications systems, including 800 MHz digital radio, microwave communications, analog, conventional, and digital trunked radio systems, and public address systems, as well as related equipment such as mobile, portable, rugged, and durable radios, base stations, repeaters, scanners, antennas, towers, 911 consoles, controllers, vehicular adapters, emergency lighting, cameras, microphones, headsets, amplifiers, speakers, radar and VASCAR equipment, and sirens.
• Configures, installs, removes, repairs, modifies, and aligns communications systems and related equipment, hardware, software, and peripheral devices, wiring, and cabling to ensure connectivity and functionality.
• Conducts regular monitoring and testing to ensure performance and reliability.
• Delivers customer service and technical support to users, including responding to and resolving inquiries, requests, and problems.
• Identifies, troubleshoots, diagnoses, and resolves technical issues, errors, or malfunctions.
• Works with vendors and contractors on maintenance and repair of equipment under warranty and maintenance agreements.
• Plans, schedules, tests, and installs regular software and hardware updates, upgrades, or enhancements and integrates them into existing systems.
• Uses specialized and diagnostic tools and test equipment, including computers and related software, to program, install, optimize, maintain, and troubleshoot systems.
• Completes continuing education and stays updated on advancements in related technology and industry best practices.
• Requisitions, processes, and controls inventory, and maintains records, logs, and databases of maintenance work and related activities.
• Performs other related duties as required.

Requirements

• Three years of experience interpreting Federal Communications Commission (FCC) laws, rules, regulations, standards, policies, and procedures.
• Two years of experience managing a communications systems maintenance operation.
• Two years of experience anticipating and resolving challenges and risks, and improving compliance of communications systems.
• One year of experience in staff supervision, including planning, assigning, reviewing, and evaluating the work of others.
• Six months of experience in budget, grant, or contract administration, such as developing, monitoring, and controlling budgets, grants, or contracts.
• Possession of a valid Driver’s License (not suspended, revoked, cancelled, or disqualified from driving).

Conditions of Hire

• Applicants must be legally authorized to work in the United States.
• A satisfactory fingerprint-based background check administered by the Delaware State Police is required.

Benefits

To learn more about the comprehensive benefit package, please visit the Delaware State Benefits website.