Communications Specialist T2

Responsibilities

• Create high-quality visual content for social media posts, including graphics, videos, and animations.
• Write, edit, and proofread content for our external Social Media pages (primarily LinkedIn) and Internal portal, following our process documentation and best practices.
• Maintain and update content using content management systems and tools.
• Monitor analytics and feedback to identify and prioritize improvement opportunities.
• Collaborate with subject matter experts, service owners, developers, and support agents to gather and validate information.

Requirements

• Excellent content creation skills, with the ability to write clear, concise, and visually engaging content for different audiences and purposes.
• Excellent communication skills, with the ability to collaborate with different teams and stakeholders.
• An attention to detail, with the ability to proofread and edit content for grammar, spelling, punctuation, and style.
• Adaptability, with the ability to work in a fast-paced and dynamic environment.
• The ability to learn and closely follow technical processes and guidelines.
• Analytical abilities, with the ability to use data and feedback to improve content quality and effectiveness.
• Experience with content management systems and tools, such as Service Now.
• A technical support background, with the ability to troubleshoot and resolve client issues.