Communications Specialist

About the Role

The Communications Specialist acts as the primary link between patients and the healthcare team, handling a high volume of incoming calls and text messages, scheduling appointments, registering new patients, and directing communications to physicians and staff. The ideal candidate will have a clear, professional speaking voice and enjoy assisting patients with empathy and efficiency.

Responsibilities

• Answer incoming calls and texts promptly, greet callers with empathy, and provide accurate information about office hours, locations, services, and general inquiries.
• Schedule, reschedule, and cancel patient appointments using the electronic medical record (EMR) system and other scheduling tools.
• Verify and enter patient demographic and insurance information when scheduling appointments and creating charts in the EMR system.
• Route calls and messages to clinical and non-clinical staff, transcribing detailed messages regarding clinical triage, procedure scheduling, and other requests while following established guidelines for routine and urgent routing.
• Document phone and text interactions in the patient’s electronic chart with attention to spelling, punctuation, and grammar.
• Perform other duties as assigned.

Requirements

• At least one year of call center or customer service experience.
• Accurate typing, spelling, grammar, and computer keyboarding skills for documenting and routing calls in electronic medical records.
• Training on the computerized phone system will be provided.

Preferred Qualifications

• Familiarity with basic medical terminology and health insurance structures (HMO, PPO, Medicare).
• Experience using EMR/HER software.
• Strong active listening skills and patience when handling upset or sick callers.
• Strong verbal communication skills.
• Previous experience as a Call Center Specialist, Customer Service Representative, or Medical Receptionist.

Physical Requirements

• Ability to remain seated for extended periods while performing computer and telephone-based work.
• Frequent use of hands and fingers for typing, data entry, and operating standard office equipment.
• Effective communication via telephone, video conferencing, email, and other electronic platforms.
• Visual ability to read and review information on computer screens and electronic documents for prolonged periods.
• Ability to occasionally lift, carry, or move office equipment or materials weighing up to 10-15 pounds.

Benefits

• Competitive compensation.
• Health insurance.
• Paid time off (PTO).
• Retirement plan.
• Personal development support.

Pay

$15.48 - $20.70/hour, based on experience.