Communications Specialist

Job Duties

• Receives, processes, and transmits information related to emergency and non-emergency calls for service for University Police and University Health System Security officers utilizing telephones and two-way, multi-channel radio systems in a professional, courteous, and efficient manner.
• Maintains a detailed record and log of law enforcement and security activities and required reports, in accordance with agency, local, state, and federal policy.
• Dispatches appropriate law enforcement and security resources to calls for service within the proper jurisdiction, utilizing a two-way, multi-channel radio system.
• Maintains all appropriate certifications related to the position.
• Maintains all department-issued equipment related to job duties or daily operations, and makes prompt, appropriate notification of equipment issue or failure.
• Drives a state-owned vehicle to transport oneself to required off-site training and other work-related locations.

Requirements

• Education: High School Diploma or GED.
• Candidate must be free of any felony or violent misdemeanor convictions.
• Hearing must be correctable to a range that allows normal radio and telephone conversations with field units.
• Vision must be correctable to a range that will allow reading and/or viewing of computer display terminals, maps, printouts, and CCTV monitoring positions.
• Candidate will be required to take and successfully pass an online-based testing battery as part of the candidate screening process, with topics including reading comprehension, listening, map reading, and typing skills.
• Candidate must have a corrected typing speed of at least 30 words per minute (WPM) with 90% accuracy.
• Candidate will be subject to an extensive background check, psychological examination, and drug screen.
• Candidate will be required to maintain availability to work all days and all shifts, including nights, weekends, and holidays, based on staffing needs.
• Within 90 days of appointment, the candidate will be required to complete the APCO Public Safety Telecommunicator course.
• Recertification must be maintained every two (2) years.
• Within 180 days of appointment, the candidate will be required to complete the NCIC certification.
• Recertification must be maintained every two (2) years.

Qualifications

• Education: High School Diploma or GED.
• One (1) year of experience in one of the following areas: A call center environment, such as an emergency communications center, alarm monitoring center, hospital switchboard, or as a telephone customer service representative.
• A law enforcement adjacent field.
• A profession that interacts heavily with the public as a daily job requirement.
• Candidate must possess a valid Kansas or Missouri Driver's License.

Preferred Qualifications

• APCO Public Safety Telecommunicator I certification.
• NCIC and Regional Justice Information System (REJIS) certification.
• APCO Communications Training Officer certification.

Benefits

The University of Kansas Medical Center offers a comprehensive benefits package including:

• Health, dental, and vision insurance coverage beginning on day one, with health expense accounts and generous employer contributions if the employee participates in a qualifying health plan.
• Employer-paid life insurance, long-term disability insurance, and various additional voluntary insurance plans.
• Paid time off, including vacation and sick, begins accruing upon hire, plus ten paid holidays.
• One paid discretionary day is available after six months of employment, and paid time off for bereavement, jury duty, military service, and parental leave is available after 12 months of employment.
• A retirement program with a generous employer contribution and additional voluntary retirement programs (457 or 403b).

For more details, please visit https://www.kumc.edu/human-resources/benefits.html.