Communications Specialist

About the role

This client is seeking a highly motivated and strategic high-level Communications Specialist to lead dealer communications for the client's integrated digital business platform built on Microsoft Dynamics 365. This individual will own the communications strategy that drives awareness, engagement, adoption, and business value realization across the client's global dealer network. The role blends strategic communications, stakeholder management, content development, and program management to support a highly visible enterprise transformation initiative. The successful candidate will serve as the primary communications lead for dealer-facing outreach, ensuring consistent, impactful messaging across multiple channels while partnering with executives, product teams, Microsoft, system integrators, and dealer organizations globally.

Responsibilities

• Communications Strategy & Planning
  • Develop and execute a global communications strategy supporting Converge Suite adoption.
  • Build annual communication roadmaps and content calendars.
  • Develop audience segmentation strategies for dealer groups and stakeholders.
  • Align messaging with business goals and transformation objectives.
• Content Development & Executive Communications
  • Create leadership communications and executive updates.
  • Develop newsletters, announcements, adoption campaigns, and success stories.
  • Create release communications and change management messaging.
  • Produce webinar materials, presentations, speaking points, and event content.
  • Translate complex ERP and digital transformation concepts into dealer-friendly messaging.
• Channel Management & Governance
  • Manage communications across SharePoint, email campaigns, newsletters, webinar platforms, and digital resource centers.
  • Establish communication governance standards.
  • Monitor channel effectiveness and engagement.
  • Manage communication schedules and distribution lists.
• Dealer Engagement & Events
  • Support dealer meetings, conferences, forums, and product launch events.
  • Coordinate content for monthly dealer webinars.
  • Partner with SMEs and leadership to deliver impactful communications.
  • Support executive presentations and event messaging.
• Stakeholder Management
  • Partner with Digital, Product Teams, Marketing, Microsoft, and dealer-facing organizations.
  • Influence leaders and contributors to meet communication timelines.
  • Serve as a trusted communications advisor to high-level leadership.
  • Ensure alignment across global teams.
• Measurement & Reporting
  • Define and track communication KPIs.
  • Measure engagement through open rates, click-through rates, webinar attendance, content consumption, and audience engagement.
  • Deliver executive-level reporting and recommendations.

Skills

• Writing skills
• Microsoft Office
• Corporate communication
• ERP / Dynamics 365 experience
• Experience supporting ERP, SaaS, digital transformation, or technology initiatives
• Familiarity with Microsoft Dynamics 365 preferred
• Ability to translate complex technology concepts into business-focused messaging
• ERP implementation communications
• Change management communications
• SharePoint administration and governance
• Webinar management platforms
• Marketing automation tools
• Communications analytics and reporting
• Global communications experience
• Dealer, channel partner, franchise, or distributor communication experience
• AI-assisted content development and communication tools
• Executive presentation development
• Business development communications

Pay

The pay range for this position is $35.00 – $55.00/hr. Individual compensation offered within this range will depend on qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Benefits

• Medical, dental & vision
• Critical illness, accident, and hospital
• 401(k) retirement plan – pre-tax and Roth post-tax contributions available
• Life insurance (voluntary life & AD&D for the employee and dependents)
• Short- and long-term disability
• Health spending account (HSA)
• Transportation benefits
• Employee assistance program
• Time off/leave (PTO, vacation or sick leave)

Schedule

This is a fully onsite position in Phoenix, AZ.