Communications Specialist

Accountabilities/Duties

• Under the guidance of the Sr. Communications & Events Manager, execute Bakery communications strategies that build trust, engagement, and confidence across the Bakery Owner network.
• Support the management and execution of day-to-day Bakery communications.
• Create, edit, and distribute operationally focused communications that effectively translate complex business information into clear, actionable messaging.
• Manage and maintain communication channels and platforms, including digital communication tools, newsletters, surveys, intranet content, and other communication assets.
• Develop communication plans and supporting content for cross-functional initiatives and organizational priorities.
• Support survey communications including survey launches, reminders, participation campaigns, results summaries, and follow-up communications.
• Create, edit, and coordinate video communications, including scripting, storyboarding, light production, editing, and publishing.
• Design and build communication assets using presentation, design, and digital communication tools, ensuring brand consistency and audience engagement.
• Monitor communication performance metrics and leverage analytics to measure effectiveness, identify trends, and recommend improvements.
• Maintain digital archives and ensure proper organization and governance of communication materials.
• Ensure all communications align with Nothing Bundt Cakes brand standards, voice, and messaging guidelines.
• Build and maintain strong relationships with cross-departmental stakeholders to gather business requirements and develop impactful communications.
• Support special projects, events, and other communications initiatives as needed.
• Perform other duties as assigned.

Core Values/Leadership Competencies

• Servant's Heart
  • Developer of people
  • Vision casting
  • Leads by example
• Spirit of a Champion
  • Exhibits extreme ownership – 100/0! Mentality – 100% responsibility and zero excuses!
  • Excellence driven, desires feedback and improvement
  • Exhibits sound judgment
• Genuine Connections
  • Intensely collaborative
  • Professional with the ability to influence at all levels
  • Communicates often and openly

Skills And Abilities

• Strong operational writing skills with the ability to translate complex information into clear, actionable communications.
• Excellent written, editing, proofreading, and verbal communication skills.
• Experience developing and executing digital communications across multiple channels.
• Experience creating visual and video content, including basic design and video editing.
• Familiarity with survey communications, engagement campaigns, and feedback programs.
• Ability to analyze communication performance and use data to drive improvements.
• Strong project management, organization, and attention to detail.
• Proven ability to build relationships and collaborate effectively across departments.
• Proficiency with Microsoft Office and communications, design, and content management tools.

Education/Certifications And Work Experience Requirements

• Bachelor's degree in Communications, Public Relations, Journalism, Marketing, English, or a related field, or equivalent professional experience.
• 3-5 years of experience in internal communications, corporate communications, marketing communications, or a related field.
• Demonstrated experience in digital communications, content development, and communication campaign execution.
• Experience creating operational communications for field, franchise, retail, hospitality, or multi-unit organizations strongly preferred.
• Experience with communication analytics, survey platforms, and audience measurement tools preferred.
• Experience within a franchise system highly preferred.
• Food, retail, hospitality, or restaurant industry experience preferred.
• Experience with video production/editing and visual content creation preferred.

Benefits

We offer a competitive benefits package including medical/dental/vision insurance, employee life insurance, PTO, paid holidays, 401(k), and cake and Bundtwear allowances.

We provide a casual and collaborative work environment with a focus on increasing your wellbeing through company events, celebrations, and regular volunteer opportunities.