Communications Specialist

National DCP, LLC (NDCP) is a $3 billion supply‑chain leader supporting over 10,000 Dunkin’ restaurants across the United States. The company delivers innovative logistics, reliable service, and high‑quality product distribution for one of the most recognized quick‑service brands.

Position Overview

The Communications Specialist supports NDCP’s day‑to‑day efforts to communicate with franchisee members and employees. Key deliverables include writing member emails and other communication vehicles, designing posters, creating company videos for internal and external platforms, developing user‑friendly content for distribution centers, producing digital marketing and social‑media content, flyers, presentations, and supporting the execution of member, employee, and external communications. The role reports to the Director, Marketing Communications and also performs select duties under the Vice President, Corporate Communications.

Responsibilities

• Write and disseminate order‑portal messaging, emails, SMS texts, and special updates on reroutes, supply alerts, new programs, weather incidents, operational changes, limited‑time offers, and more.
• Represent the Communications team in cross‑functional meetings (Operations, IT, Member Services, Finance, etc.) to develop plans for communicating information to members.
• Create videos for member communications, such as year‑end round‑ups, executive interviews, and other informational pieces.
• Develop visually striking digital communications and marketing content, including social‑media posts, emails, and minor website updates.
• Design flyers, posters, printed items, and other visual materials using Adobe Creative Suite and Canva.
• Collaborate with the Director, Marketing Communications to ensure member communications are timely, accurate, well‑branded, and aligned with organizational messaging standards.
• Develop, coordinate, and distribute employee communications related to HR and IT programs (benefits, Open Enrollment, system maintenance, software upgrades, etc.).
• Administer employee surveys: set up, distribute, monitor participation, and compile results to support organizational insights and engagement initiatives.
• Create employee‑focused videos, design employee‑facing materials (flyers, posters, operational updates), and ensure they are well‑branded.
• Create executive bios, social‑media content, external‑facing website content, PowerPoint presentations, and infographics; produce company videos for external audiences.
• Perform other duties as assigned.

Qualifications

• Minimum of three years of communications and/or marketing work experience.
• Excellent digital‑marketing and design skills with strong writing/editing ability.
• Proven experience creating and editing videos using smartphones or production tools.
• Experience with email marketing and/or list management.
• Bachelor’s degree in communications, marketing, liberal arts, or a related field (preferred).
• Strong experience related to supply‑chain communications considered.
• Web‑based content‑management expertise and working knowledge of Adobe Creative Suite and/or Canva.
• Proficiency in Microsoft Office suite (Outlook, OneNote, Word, Excel, PowerPoint).
• Professional demeanor and ability to represent the Communications department in senior‑level meetings.
• Comfortable using AI tools to maximize productivity.
• Ability to handle multiple priorities in a high‑pressure environment.
• Proven ability to communicate effectively with diverse audiences.

Benefits

• Medical, dental, and vision insurance
• Flexible Spending Account (FSA) / Health Savings Account (HSA)
• Company‑paid life, AD&D, short‑ and long‑term disability
• 401(k) retirement plan with company match
• Paid Time Off (vacation, sick, discretionary) and paid holidays
• Employee assistance programs
• Discount programs
• Tuition discount program
• Additional benefits listed on the NDCP career page

Pay

Competitive salary plus bonus potential.

Schedule

Monday through Friday, day hours with occasional after‑hours or weekend on‑call support. Hybrid role: based in Atlanta, working in the Duluth, Georgia office two days per week. Travel required approximately four domestic trips per year.