COMMUNICATIONS SPECIALIST

About the role

Acts as the company’s first point of contact for emergency and non-emergency calls through telephone and radio communications; appropriately routes incoming calls; coordinates requests for service and provides relevant information to agencies; operates in a fast-paced environment to coordinate patient transports; works closely with aviation, clinical, maintenance and administrative staff to ensure transports are completed in a professional and efficient manner.

Department: Communications
Reports to: Communications Supervisor
Direct Reports: None

Essential Job Functions

• Receives and routes all incoming calls for general business inquiries
• Receives and coordinates all incoming requests for patient transports
• Work closely with all departments to provide support functions for safe and efficient facilitation of patient transport services
• Must professionally and efficiently interact with hospitals and EMS agencies for collection and transfer of vital information
• Performs required communications and documentation duties per policy in support of flight operations
• Must transmit clear, concise, and professional messaging over telephone, public address, and radio systems
• Acts as a liaison between the caller and the transport team
• Must maintain excellent working knowledge and adherence to company policies and procedures relating to communications and flight operations
• Must perform accurate and timely flight following procedures
• Must perform prompt completion of appropriate flight notifications and related documentation
• Must maintain proper communication and tracking of all Company assets
• Maintains contact with sending/receiving hospitals to relay medical reports, coordinate landings, take-offs, and patient related transport needs
• Receives and relays medical information to/from the flight team members
• Assists transport teams in identification of non-hospital landing sites
• Documents all information pertaining to patient transport activities
• Monitors and reports all hospital restrictions and safety alerts
• Initiates and coordinates Emergency Response Plans (ERPs) as needed
• Assists and coordinates with other flight programs when present in MFC service area
• Participates in mandatory company Quality Management Program, including daily peer review processes
• Participate in orientation training of new Communications Specialists
• Performs secondary duty(ies) as assigned (eg. update and maintenance of phone and CAD systems, department specific education, 911 outreach, and others as needs are identified)
• Ensure accurate and timely completion of instructions from management
• Accurate and timely completion of assigned shift duties and responsibilities including general housekeeping and disinfecting of workspace
• Must maintain proficiency and currency in accordance with company training programs
• Must participate in mandatory shift briefings
• Participates in committees, public relations functions, and educational opportunities as assigned
• 100% attendance at company and department meetings is expected
• Must report to work on time and must have a minimum of ten (10) hours rest prior to the start of any scheduled shift
• Outside employment is not discouraged, however employees may not work at another place of employment within the ten-hour pre-shift period

Requirements

• Minimum one (1) year public safety communications experience (preferred)
• Minimum one (1) year certification as EMT, EMD, or CFC (preferred)
• Maintain proficiency and currency according to the standards of: Certified Flight Commun