Communications Specialist

Responsibilities

• Uses an appropriate problem-solving approach to plan performance of service.
• Processes calls in a timely and professional manner.
• Reviews on-call schedule for accuracy.
• Ensures that new information and on-call schedule changes for all FirstHealth entities (RMH, MMH, Hoke Hospital, FH Clinics) are shared with co-workers.
• Reports significant problems by using Discrepancy Report.
• Provides services with consideration of the physical, psycho-social, cultural/spiritual, and age specific needs of those served.
• Operates communication systems, such as telephone, computers, Xtend call center, two-way radio and overhead paging system.
• Provides services for FirstHealth physicians, departmental staff and customers by answering incoming calls, providing information, and transferring calls in a courteous, professional and supportive manner.
• Receives, interprets and disperses information upon request.
• Routes emergency calls, codes and alarms appropriately.
• Maintains an in-house communications logs and reports including the nature of calls, actions taken, and the times involved; and generates reports for recovered or stolen property, missing persons, and extra patrols; maintains various schedules and files; enters incident reports, arrest reports and supplements into the data base; enters citations, warrants and warning tickets into data base.
• Operates equipment to maintain contact with public safety personnel and other emergency personnel; dispatches officers to answer requests for assistance; receives and transmits information and messages.
• Maintain relevant certifications, complete annual NCJA in-service training for telecommunicators.
• Perform related duties as required.

Qualifications

• High School Diploma.
• Prioritize one to two years’ experience in communications, telecommunications, dispatching or related field; or an equivalent combination of education and experience.
• Preferred Certified DCI operator and NC DOJ telecommunicator certification/equivalent or ability to obtain within three months of employment.
• Excellent customer service and communication skills.
• Ability to work efficiently, multi-task in a fast-paced environment and remain calm under stress.
• Computer experience required.
• Good judgment.