Communications Specialist

Coordinates the timely and efficient management of emergency patient referrals via 911 radio, telephone, and other communication systems. Receives critical information from healthcare providers, identifies and triages referrals for critically ill and injured patients, and ensures timely and appropriate documentation into hospital databases.

Responsibilities

• Coordinates pre-hospital emergent and non-emergent communication for trauma services activation.
• Provides emergency communications and medical dispatch in accordance with all required protocols.
• Works collaboratively with the critical care transport team to ensure high patient and customer satisfaction.
• Activates all transport team missions, including ground, fixed wing, rotor wing, and in-hospital assistance.
• Performs inbound and outbound customer service communication using complex telecommunication equipment.
• Functions independently, prioritizes workload, and operates effectively in stressful, fast-paced environments.
• Performs other duties as assigned.

Requirements

• Current State of Virginia certification as an EMT-A, EMT-I, EMT-P, or NREMT-P (Nationally Registered Emergency Technician - Paramedic). EMT-B considered with relevant experience and planned completion of EMT-A within 1 year.
• Must maintain certification throughout employment.
• ACLS & PALS or PEPP certification required.
• Certification in trauma preferred.
• Current CPR certification.

Qualifications

• Two (2) years of clinical/EMS experience required.
• Previous dispatching experience preferred.
• Demonstrated proficiency and comprehension of medical terminology.
• Strong communication and interpersonal skills.
• Ability to function calmly under high-pressure situations.
• Excellent computer skills and ability to maintain legible, organized handwritten and computer records.
• Knowledge of emergency telecommunications a plus.
• Demonstrated ability to establish and maintain effective working relationships.

Working Conditions

Normal office environment with minimal exposure to excessive noise, dust, or temperature variations.