Communications/Service Officer

About the role

This position is skilled emergency service work that involves receiving emergency and non-emergency requests for police assistance, determining the nature/urgency of calls, initiating police or other personnel action and maintaining close contact with responders to monitor and record the response and needed support requirements.

Responsibilities

• Responsible for receiving and responding properly to emergency and non-emergency calls from patrol officers, other law enforcement agencies, the general public and ASU faculty/staff and students.
• Responsible for entering, viewing and retrieving vital information from the Police computer-aided dispatch (CAD) system, NCIC/GCIC system, Banner and other systems/programs.
• Responsible for the following of proper policies and procedures when handling emergency and non-emergency calls.
• Check areas for unsecured buildings and offices; if found unlocked, area is then secured by public safety officer; a report is filled concerning this incident. In secured areas, verify identification before admitting personnel. Check alarmed experiment areas, notify personnel in charge of any unusual circumstances.
• Perform all other related duties incidental to the work described herein.

Requirements

• Required Qualifications
• Education: High School Diploma, GED or equivalent from a recognized state or federal accredited organization.
• Preferred Qualifications
• Knowledge: Knowledge of Federal Communication's Rules and Regulations
• GA Post Certification
• Knowledge, Skills, & Abilities: Ability to maintain confidentiality, Excellent interpersonal, verbal, and written communication skills, Proficient in Microsoft Office and other computer software/databases, Working knowledge of the current Augusta University policies and procedures, Working knowledge of Georgia laws, regulations, and procedures concerning law enforcement dispatching

Qualifications

• Required Qualifications
• Education: High School Diploma, GED or equivalent from a recognized state or federal accredited organization.
• Preferred Qualifications
• Knowledge: Knowledge of Federal Communication's Rules and Regulations
• GA Post Certification

Benefits

• Shift: Days/M-F
• Pay Band: 4
• Salary: Minimum $17.02/hour - $17.26/hour
• Salary to be commensurate with qualifications of the selected candidate within the established range (generally minimum-midpoint) of the position
• Recruitment Period: 4/20/26 - Until Filled
• Benefits: Health insurance, dental insurance, life insurance, Teachers Retirement System (or Optional Retirement Plan), earned vacation time, sick leave, 13 paid holidays, Tuition Assistance Program

Conditions of Employment

• Tobacco-free environment
• Equal Employment Opportunity

Other Information

• Promotes a customer-friendly environment and provides superior service to our patients, students, faculty, and employees.
• A tobacco-free environment, and the use of any tobacco products on any part of the campus, both inside and outside, is strictly prohibited.

Contact Information

• To apply, visit https://www.augusta.edu/hr/jobs/ and select the appropriate applicant type.