Communications Senior Associate

About the role

Chase is on a multi-year journey to transform how work gets done and accelerate the delivery of innovation through Digital products and AI-powered solutions. We're looking for a talented communicator to join the Consumer & Community Banking Technology and Product & Experience Communications team. As a Communications Senior Associate within Consumer and Community Banking, you will support senior leaders across the Digital and Design and Customer Experience teams, helping them communicate strategy, priorities, and organizational goals in ways that inspire employees and lead understanding. You will play a key role in shaping the narrative around the Consumer and Community Banking Digital Agentic Channel, helping employees understand how emerging technologies and AI are transforming customer and employee experiences. As a trusted communications partner, you will develop executive messaging, presentations, employee engagement strategies, town halls, leadership events and compelling storytelling that brings complex topics to life. You will collaborate closely with leaders, business partners, and fellow communicators to create communications that are clear, human-centered, measurable and aligned to business objectives.

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction. Marketing & Communications teams shape the firm's brand and protect and grow the firm's excellent reputation across the world. They deepen relationships with customers through shared passions with a best in class portfolio of partnerships including Madison Square Garden, The Chase Center & the US Open. Through the use of data and analytics, they create and deliver marketing campaigns or servicing messages through Chase.com, the mobile app, and paid media channels based on what is best for the customer.

Responsibilities

• Partner with senior leaders, including the Chief Design Officer and Head of Product for Agentic Channel, to develop communications that advance strategic priorities and strengthen employee engagement.
• Draft and deliver executive-level communications, including presentations, talking points, organization announcements, videos, newsletters, site visit materials, leadership updates, and employee town halls.
• Translate complex technology, AI, design, and customer experience concepts into clear, compelling, and relatable communications for broad employee audiences.
• Identify and develop human-centered stories that showcase innovation, customer impact, employee contributions, and business outcomes.
• Develop and execute strategic communications plans aligned to business objectives and organizational priorities.
• Lead communications programs from strategy through content development, approvals, execution, and measurement.
• Support the planning and execution of employee engagement initiatives, town halls, AMAs, leadership meetings, site visits, and other large-scale communications moments.
• Create speaker briefings, event messaging, presentation content, and communication materials that lead participation and understanding.
• Leverage approved AI tools to accelerate research, synthesis, content development, editing, and audience-tailored communications.

Required Qualifications

• 5+ years of internal,