Communications Senior Associate

Chase is on a multi-year journey to transform the way it works and accelerate the delivery of innovation and change. Our Technology and Product & Experience organizations are at the heart of this work. We're looking for a talented Communications team member to join the Consumer & Community Banking Technology and Product & Experience Communications team to develop and deliver communications strategies that reach across Consumer & Community Banking's Technology and Product & Experience organizations and line of business employees.

Responsibilities

• Support multiple senior executives with communications needs, including executive messages, site visits, presentations, and town halls, to connect with their teams and advance business goals.
• Create and execute strategic communications plans, including measurement of success.
• Develop and manage communications tactics and channels as needed to support the strategy.
• Seek out and write interesting and compelling stories with a human connection to make complex topics (technology, AI, software development) simple and relevant.
• Partner with internal/external partners to drive innovation, new ideas, and better ways of communicating.
• Stay current with and provide guidance on emerging communication methods, patterns, techniques, and technologies/tools.
• Identify areas of efficiency and ways to execute responsibilities more simply and effectively.

Requirements

• 5+ years of internal, corporate, and/or executive communications experience, including extensive hands-on writing, editing, project management, and presentation building in technology or financial services.
• BA/BS in Communications, Marketing, Journalism, Public Relations, or related degree.
• Demonstrated success developing executive-level messages, providing communications counsel to senior management teams, and executing strong communications strategies.
• Experience working with C-suite executives.
• Organized self-starter, project manager, and multi-tasker with a proven ability to track complex and overlapping milestones and manage multiple priorities and urgent deadlines.
• Creative, innovative, and strategic thinker with the ability to inspire confidence and collaborate closely with teams, internal stakeholders, and senior leaders.
• Outstanding judgment and interpersonal skills, including partnering effectively with executives, peers, and other functional groups across the company.
• High level of independence, energy, and integrity; demonstrates respect for diversity of opinions and styles; takes accountability and accepts responsibility.
• Strong ability to take complex concepts and deliver them into simple/digestible communications.
• Experience with Intranet design, content development, and collaboration and measurement tools.
• Travel is expected 10% of the time.

Preferred Qualifications

• Experience in digital journalism, social media, or digital content.
• Knowledge of Agile methodology.

Benefits

• Competitive total rewards package including base salary determined based on role, experience, skill set, and location.
• Commission-based pay and/or discretionary incentive compensation for eligible roles, paid in cash and/or forfeitable equity.
• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support and financial coaching.

About Us

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits, and cities grow, delivering solutions to solve all their financial needs.

About The Team

Our Consumer & Community Banking division serves Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans, and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions—all while ranking first in customer satisfaction.

Marketing & Communications teams shape the firm's brand and protect and grow the firm's excellent reputation across the world. They deepen relationships with customers through shared passions with a best-in-class portfolio of partnerships, including Madison Square Garden, The Chase Center, and the US Open. Through the use of data and analytics, they create and deliver marketing campaigns or servicing messages via Chase.com, the mobile app, and paid media channels based on what is best for the customer.