Communications Representative (per diem)

About the role

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values—integrity, patient-centered, respect, accountability, and compassion—must guide what we do, as individuals and professionals, every day.

Responsibilities

• Answer and dispatch calls on hospital emergency lines, including familiarity with emergency preparedness policies for internal and external disasters.
• Handle code calling for various emergency codes (e.g., Code Bat’s, Code Met’s, Code PCI’s, Code Grey, Code Orange, Code 123 Red, Code 911, Code Mr. Green, Code Adam, Code 8’s).
• Monitor and dispatch alerts for devices (e.g., medication refrigerators, warming cabinets) when temperature thresholds are out of range.
• Direct call traffic to appropriate areas using various information databases.
• Maintain and update on-call schedules and records of medical staff vacations or absences to ensure proper coverage.
• Speak clearly and in a proper tone to ensure understanding in all capacities.
• Familiarize with all hospital departments and procedures for contacting different areas.
• Adhere to Communications Departmental and hospital policies, including those for emergencies and disasters.
• Follow scripts when answering calls at the switchboard.
• Overhead page requested medical and hospital staff based on requests.
• Meet performance expectations for customer service, teamwork, resource utilization, and staff/self-development as outlined in performance reviews.
• Perform other duties as assigned to ensure smooth operation of the department.

Qualifications

Education

• High School Diploma or equivalent.

Experience

• One (1) year of telephone and customer service experience.
• Computer experience; medical terminology is a plus.
• Basic keyboarding skills required.

Special Skills

• Courteous and helpful disposition with patience.
• Ability to meet and speak with the public as the "first contact" of the hospital.
• Articulate and able to clearly give directions to locations within the hospital.