Communications Operations Associate

About the role

The Communications Operations Associate serves as the operational backbone of our integrated Communications & Marketing Team. This role is crucial for managing inbound communications and marketing requests, maintaining systems and dashboards, and supporting various aspects of the team's operations.

Responsibilities

• Manage the full lifecycle of inbound communications and marketing requests, ensuring prompt receipt confirmation and clear expectations setting with requestors.
• Track accurate status records for all open requests in Notion, building and managing dashboards for visibility into request volume and key KPIs.
• Anticipate operational bottlenecks and identify potential solutions to drive efficiency.
• Optimize the marketing tech stack (including DealCloud Dispatch) and track campaign performance.
• Maintain project timelines, templates, recaps, and reporting dashboards (monthly, quarterly, and annually).
• Support website (WordPress) maintenance and overall coordination with digital vendors.
• Execute email campaigns via DealCloud Dispatch and event management using platforms such as Cvent.
• Review requests and final deliverables to ensure compliance with local jurisdictions; coordinate with Compliance on reviews and RedOak submission management.
• Support vendor and subscription management, including contract tracking, invoicing, renewals, and related coordinator.
• Monitor and identify opportunities to onboard new solutions, processes, or expanded tool capabilities to drive efficiency.
• Partner closely with the Global Head of Communications to support and manage priorities, team operations, and tracking key business initiatives.
• Coordinate meetings, scheduling, and follow-up; support other needs across the team as necessary.
• Own and maintain the firmwide Communications resources SharePoint repository.
• Provide consistent, professional status updates throughout the lifecycle of each request; manage stakeholder expectations when timelines shift or requests require redirection.
• Collaborate with Finance and IT to track budgets and platform updates; coordinate contract reviews and other legal documentation processing with Legal & Compliance.
• Represent the marketing team professionally in all written and verbal communication.

Qualifications / Attributes

• 2-5 years of experience in a marketing operations, marketing coordinator, business operations, project management, or communications coordination role.
• Demonstrated ability to manage high volumes of concurrent requests or projects with accuracy and professionalism.
• Prior experience coordinating projects, with the ability to manage timelines, cross-functional collaboration, and ensure timely execution of key deliverables.
• Strong written communication skills – able to produce clear, professional stakeholder updates and policy-based responses.
• Sound judgment to apply scope and compliance policies accurately, including the confidence to professionally decline or redirect requests that fall outside defined parameters.
• Detail-oriented and organized; experience using task management platforms such as Asana, Monday.com, Workfront, or similar.
• Strong command of Microsoft Excel and PowerPoint.
• Experience with CRM or marketing platforms such as DealCloud, Salesforce, or similar.
• Comfort working within defined processes and systems; not reliant on creative latitude to perform well.
• Able to work collaboratively, resourcefully, and with a calm, solutions-oriented approach.

Preferred:

• Experience in financial services, professional services, or another regulated industry.
• Familiarity with marketing compliance considerations (e.g., SEC/FINRA advertising guidelines) or demonstrated ability to learn quickly.
• Familiarity with SEO/GEO or willingness to learn to support digital optimization.
• Experience working in a matrixed organization with multiple internal stakeholder types.

Benefits and Compensation

Partners Capital is committed to being a great place to work. We are focused both on wellbeing and professional growth. You can expect professional development and career progression opportunities, competitive compensation, exceptional benefits, and a flexible “results-focused” working model. Our benefits package includes medical, dental, and vision insurance, short and long-term disability insurance, life insurance, flexible spending accounts, commuter benefits, paid time off and a 401(k) plan with employer matching. The Firm also supports global philanthropy via a charity program and volunteer day. In addition, we champion a variety of wellness and social events. We also support the pursuit of professional certifications such as the Chartered Financial Analyst (CFA), Chartered Alternative Investment Analyst (CAIA), etc.

Massachusetts requires Partners Capital to include a reasonable estimate of the base salary range for this role. This base salary range is specific to individuals applying to work in our Massachusetts office and takes into account a number of factors. A reasonable estimate of the base salary range for this role in Massachusetts is $75,000 - $90,000. The base salary offered will be determined on factors such as experience, skills, training, certifications, and education. Decisions will be determined on a case-by-case basis.

The base salary is one element of our competitive compensation package. In addition to the base salary, this position may be eligible for performance-based incentives.

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