Communications Officer, University Police

This position is not eligible for sponsorship of non-immigrant or immigrant visa status through Wake Forest University.

About the role

Operates the WFU Police department communication systems. Works rotating shifts; days, nights, weekends and holidays and is subject to hours beyond or outside normal scheduled shift. Subject to short notice or emergency call-in.

Responsibilities

• Operates the department’s radio communications system and dispatches all calls for assistance to officers in a proper and professional manner.
• Responds to emergency situations which may involve contacting the Winston-Salem Police Department, Fire Department, Forsyth County Emergency Medical Services, Rescue Squads, on-campus emergency teams and other departments and agencies.
• Notifies the Supervisor of Police Communications of all service difficulties, complaints, console or equipment problems and major emergencies as soon as possible.
• Utilizes DCI computer terminal hardware and data within security regulations prescribed by North Carolina State Law.
• Monitors SFI card access system, dispatching appropriate personnel when necessary. Maintains necessary liaisons to keep system functional and reports all defects/problems. Issues temporary access cards to appropriate individuals and cancels cards when reported stolen or lost.
• Monitors University fire and burglar alarm systems and takes appropriate actions when necessary.
• Monitors student location records system, keeping all information up-to-date.
• Issues bicycle registrations; maintains and files necessary forms/paperwork.
• Monitors video cameras and changes tapes as necessary.
• Accurately records all events and activities during each shift utilizing appropriate forms and computer-aided dispatch in accordance with Federal/State laws, University Policies and Departmental rules and regulations.

Requirements

• High school diploma or G.E.D with three years related experience, or an equivalent combination of education and experience.
• Excellent interpersonal, communication, and time management skills.
• Proficiency with the operation of multiple line telephones and multi-channel radio equipment.
• Ability to handle sensitive information in a confidential manner.
• Proficiency in Microsoft Office, the internet, and other relevant software.
• Ability to think quickly, make sound logical decisions, and perform multiple tasks simultaneously.
• Ability to organize workflow and coordinate activities.
• Must qualify under state law to participate in and become certified in the North Carolina State DCI computer network and any other courses required by the department.
• Ability to successfully complete First Aid, CPR and Blood-borne Pathogen Training.
• Ability to utilize hazardous material resources provided by the department.
• Ability to meet the requirements of the University’s automobile insurance.
• Physical Requirements: light work; standing, walking, talking, hearing, and close visual acuity. Subject to inside environmental conditions. Not substantially exposed to adverse environmental conditions; exposure to infectious diseases; required to function around prisoners or mental patients.
• Must be able to sit at a desk/console for long periods of time.
• Must be able to work alone in the communications Center for long periods of time.
• Must be drug free and pass random drug tests as scheduled.
• Must be able to meet the North Carolina Standards and Training Commission minimum standards for sight and hearing.

Preferred Qualifications

• Three years related experience in police/emergency communications.

Schedule

Full time. Rotating shifts including days, nights, weekends, and holidays. Subject to hours beyond or outside normal scheduled shift and short notice or emergency call-in.