Communications Officer

About the role

Communications Officers shall be responsible for the operation of the communication center for the Conroe Police Department.

Responsibilities

• Receive and transmit messages via radio, telephone and teletype.
• Receive 911 emergency calls for service and dispatch calls for service.

Requirements

• Must be 21 years of age or older.
• Pass written general knowledge and spelling exam.
• Ability to type 40 wpm with 90% accuracy using department's typing skills evaluation program.
• 40‑hour TCIC/NCIC certification preferred.
• Ability to work shift‑work hours, including 12‑hour shifts, nights, weekends and holidays.
• Must pass background check, pre‑employment substance abuse screening, motor vehicle record check, job‑related doctor's physical exam, and FBI CJIS fingerprint‑based criminal background check and maintain CJIS eligibility.

Qualifications

• High school diploma or equivalent required.
• One year of experience as a Communications Officer preferred.

Skills

• Knowledge of basic computer skills.
• Skill in customer service/relations.
• Ability to demonstrate multi‑tasking skills.
• Effective verbal communications skills.
• Ability to work different shifts and respond to work on short notice when emergency situations arise.
• Ability to listen, comprehend and apply information received simultaneously.
• Ability to multi‑task and handle stressful situations.
• Ability to attend in‑service training courses as required.
• Ability to teach new employees when required.
• Ability to report for duty at the scheduled time when called in.
• Ability to follow established guidelines/policies and to understand and apply rules of confidentiality.
• Ability to communicate, verbally and in writing, using the English language.
• Ability to work extended periods of time in a smoke‑free workplace.

Benefits

• Medical, dental, vision, and life insurance.
• Retirement plan.
• Employee assistance program.
• Paid time off.
• Free membership at the City's pool and recreation center facilities.

Pay

Starting salary for this position is $24.28 hourly.

Schedule

• 12‑hour shifts, including nights, weekends and holidays.
• Shift‑work required.