Communications Marketing Specialist II

Primary Responsibilities

• Develop and execute communication and change management plans supporting customer, operational, technology, and enterprise transformation initiatives.
• Congduct stakeholder assessments and support change impact identification activities.
• Partner with project teams to identify communication needs, risks, dependencies, and mitigation strategies.
• Create communication strategies that support employee awareness, readiness, adoption, and engagement.
• Develop communications for employees, leaders, customers, and external stakeholders across multiple channels, including email, intranet, SharePoint, social media, presentations, web content, and print materials.
• Create executive communications, leader talking points, FAQs, communications toolkits, change champion resources, and employee readiness materials.
• Manage communication calendars and communication plans to ensure consistent messaging and coordination across initiatives.
• Ensure messaging is audience-focused, clear, timely, and aligned with organizational objectives.
• Serve as a communications and change management consultant to business partners and project teams.
• Build strong relationships with leaders, subject matter experts, operational teams, training teams, and external partners.
• Facilitate stakeholder discussions to gather requirements, identify concerns, and develop effective communication approaches.
• Support leadership engagement and change champion activities to strengthen awareness and adoption.
• Support employee engagement initiatives through targeted communications and feedback mechanisms.
• Coordinate readiness activities, surveys, listening sessions, and feedback collection efforts.
• Analyze employee feedback and engagement data to identify trends, risks, and improvement opportunities.
• Champion change readiness and technology adoption through proven communication and engagement practices.
• Develop reports and dashboards to evaluate communication effectiveness, stakeholder engagement, and adoption efforts.
• Monitor communication metrics and stakeholder feedback to continuously improve communication strategies.
• Recommend process improvements, communication enhancements, and new engagement opportunities.
• Support lessons learned and continuous improvement activities across projects and programs.
• Support leadership meetings, employee forums, town halls, stakeholder briefings, and change champion network activities.
• Coordinate messaging, presentation content, and supporting materials for meetings and events.
• Facilitate discussions and presentations as needed.
• Maintain communication systems, SharePoint sites, collaboration tools, and communication repositories.
• Promote a culture of collaboration, continuous improvement, safety, inclusion, and employee engagement.
• Ensure communications reflect company brand standards, values, and objectives.

Basic Qualifications

• Develop and execute communication and change management plans supporting customer, operational, technology, and enterprise transformation initiatives.
• Congduct stakeholder assessments and support change impact identification activities.
• Partner with project teams to identify communication needs, risks, dependencies, and mitigation strategies.
• Create communication strategies that support employee awareness, readiness, adoption, and engagement.
• Develop communications for employees, leaders, customers, and external stakeholders across multiple channels, including email, intranet, SharePoint, social media, presentations, web content, and print materials.
• Create executive communications, leader talking points, FAQs, communications toolkits, change champion resources, and employee readiness materials.
• Manage communication calendars and communication plans to ensure consistent messaging and coordination across initiatives.
• Ensure messaging is audience-focused, clear, timely, and aligned with organizational objectives.
• Serve as a communications and change management consultant to business partners and project teams.
• Build strong relationships with leaders, subject matter experts, operational teams, training teams, and external partners.
• Facilitate stakeholder discussions to gather requirements, identify concerns, and develop effective communication approaches.
• Support leadership engagement and change champion activities to strengthen awareness and adoption.
• Support employee engagement initiatives through targeted communications and feedback mechanisms.
• Coordinate readiness activities, surveys, listening sessions, and feedback collection efforts.
• Analyze employee feedback and engagement data to identify trends, risks, and improvement opportunities.
• Champion change readiness and technology adoption through proven communication and engagement practices.
• Develop reports and dashboards to evaluate communication effectiveness, stakeholder engagement, and adoption efforts.
• Monitor communication metrics and stakeholder feedback to continuously improve communication strategies.
• Recommend process improvements, communication enhancements, and new engagement opportunities.
• Support lessons learned and continuous improvement activities across projects and programs.
• Support leadership meetings, employee forums, town halls, stakeholder briefings, and change champion network activities.
• Coordinate messaging, presentation content, and supporting materials for meetings and events.
• Facilitate discussions and presentations as needed.
• Maintain communication systems, SharePoint sites, collaboration tools, and communication repositories.
• Promote a culture of collaboration, continuous improvement, safety, inclusion, and employee engagement.
• Ensure communications reflect company brand standards, values, and objectives.

Preferred Qualifications

• 5 years of communications, change management, employee engagement, or marketing experience.
• Experience supporting large-scale technology, operational, or customer-facing transformations.
• Knowledge of change management methodologies.
• Experience supporting employee readiness and adoption initiatives.
• Experience creating executive-level communications and presentations.
• Experience facilitating workshops, meetings, stakeholder sessions, or change champion networks.
• Utility industry experience preferred.