COMMUNICATIONS - MANAGER, STRATEGIC COMMUNICATIONS

Responsibilities

• Partner with the Director to support the development of integrated communications strategies aligned with organizational priorities.
• Lead implementation of integrated communications plans, ensuring alignment across channels and proactively identifying communication needs in partnership with leadership.
• Track and report on communications performance metrics to inform improvements and decision-making.
• Lead day-to-day media relations, including managing inquiries, pitching stories, and maintaining press relationships.
• Serve as primary media contact for events and organizational announcements.
• Provide communications counsel to senior leadership on sensitive or high-profile issues in partnership with the Director.
• Serve as Public Information Officer (PIO) or backup PIO during emergency management situations.
• Aid in crisis communications planning and execution under the direction of the Director, ensuring timely and coordinated responses.
• Support proactive storytelling efforts to strengthen brand reputation and community presence.
• Directly supervise, coach, and develop Communications Coordinators (Internal and Digital).
• Set priorities, manage workflow, and ensure high-quality execution across the team.
• Foster a collaborative, accountable, and high-performing team environment.
• Collaborate with Marketing, Community Engagement, and service line leaders to support integrated communications efforts.
• Lead execution of internal communications plans, ensuring consistent, timely, and relevant messaging to employees.
• Partner with Human Resources, Organizational Development, and system leaders to support organizational initiatives.
• Support efforts to improve employee engagement, transparency, and access to information.
• Oversee content strategy and alignment across digital platforms, including social media, email communications, and reputation management.
• Ensure consistency with brand standards and alignment with marketing campaigns.
• Guide content development to support storytelling, engagement, and strategic initiatives.
• Contribute to development of high-priority or complex messaging as needed.

Qualifications

• Three to five years of experience with a primary focus on marketing, communications, and public relations, with a preference on healthcare organization experience.
• Minimum of 2 years of leadership or supervisory experience.
• Demonstrated success in media relations, internal communications, and content strategy.
• Experience using analytics to inform and evaluate communications strategies.
• Strong interpersonal skills with the ability to influence and collaborate across teams.