Communications Manager

About the role

The Communications Manager at Bright Data will support the company’s external reputation by creating stronger internal alignment, improving crisis readiness, maintaining reputation-related messaging systems, monitoring risk areas, and supporting proactive and reactive communications. This role owns the systems, documentation, monitoring, coordination, and first-draft response work that enables consistent, fast responses while proactively protecting the company’s reputation. The Communications Manager reports directly to the Senior Director of PR and Communications.

Responsibilities

• Monitor reputation-sensitive topics, external mentions, and emerging risks.
• Maintain a live reputation risk tracker and weekly issue summary.
• Support crisis response through fact gathering, first-draft statements, issue logs, timelines, and monitoring.
• Develop and maintain internal messaging documents for key external narratives.
• Build processes that help employees use approved external messaging and route external assets for review.
• Maintain crisis templates, FAQs, and issue-specific playbooks.
• Support executive conversations with briefing materials, notes, follow-ups, and documentation.
• Draft outreach for relationship-building.
• Coordinate with teams and executives as needed.
• Support crisis training and reputation readiness initiatives.

Ownership

• Reputation monitoring system.
• CRM for influencers/journalists.
• Updates to internal messaging document hub.
• External asset approval workflow.
• First drafts of crisis and reputation materials.
• Messaging version control.

Support Areas

• Crisis response.
• Executive communications.
• External brand communications narrative.

Key Performance Indicators

• Faster crisis response and coordination.
• More consistent external messaging.
• Preparedness for reputation risks.

Requirements

• Strong writing skills.
• Highly organized and detail-oriented.
• Calm under pressure.
• Comfortable handling sensitive information.
• Able to work with executives without needing to be the lead voice.
• Skilled at translating strategy into documents and processes.
• Strong monitoring and pattern recognition abilities.
• Able to draft quickly but accept edits.
• Strong judgment about what to escalate.
• Comfortable collaborating with legal, executives, product, security, and marketing teams.
• Strategic understanding of why reputation issues matter.