Communications & IT Support Specialist

About the role

The Communications & IT Support Specialist provides unit-level professional support to CMAST through integrated communications, digital media, and desktop IT services.

Responsibilities

• Develops and manages CMAST digital communications, including social media, branding, videography, writing, and digital content.
• Safeguards all communications to meet federal accessibility guidelines.
• Supports annual activity reports, communications plans, and calendars aligned with CMAST and college priorities.
• Monitors communication metrics and modifies strategies based on effectiveness.
• Provides frontline desktop support for CMAST faculty, staff, and students, including Eduroam connectivity, software installations, printer driver setup, malware troubleshooting, and coordination with OIT for building access and technical issues.
• Maintains reliable and responsive IT support for daily operations.
• Supports CMAST website maintenance, high-touch content creation, event communications, logistical coordination, and public tours of the building/program.
• Collaborates with communications and development staff from CALS, CVM, COS, ORI, and University partners to promote CMAST research, extension, and academic programs to the public and prospective donors.

Qualifications

• Minimum Education and Experience: Bachelor’s degree in a discipline related to the area of assignment; or an equivalent combination of training and experience.
• Preferred Qualifications: Experience managing social media, digital communications, website content, and multimedia production for an organization; Demonstrated experience creating accessible digital content; Experience providing desktop IT support, including troubleshooting hardware, software, network connectivity, and peripheral devices; Strong project management and customer service skills with the ability to prioritize multiple requests and collaborate effectively with varied stakeholders.