Communications Intern - Hourly - New York City

Description Duties Description Assisting the planning, development, and implementation of goals and program-area priorities. Assisting the management of escalations procedures, and caseload, to help Intergov provide timely updates on resolutions to elected officials. Logging elected official events that NYSDOL cosponsors, or participates in, to capture and report on via Salesforce. Upkeeping elected official contact records in DOLi. Preparing Intergov meeting materials, including NYSDOL publications and presentations for elected officials throughout New York City. Participating in planning NYSDOL events Providing research into special projects, outreach efforts, and event planning Participate in change in organizational transformations, ensuring successful adoption and alignment with strategic objectives Engage in technology and innovation by leveraging emerging technologies to optimize processes and enhance customer experiences Proactively manage relationships with key stakeholders internally and externally Think strategically about current and future organizational needs Adapt to shifting priorities Participate in the comprehensive process of implementing changes, ensuring smooth transitions, effective communication, and minimal disruption Proactively identify, address, and resolve conflicts to foster constructive dialogue and a productive, collaborative work environment Analyze issues, make sound judgments, and implement effective solutions to drive positive outcomes Proactively identify potential challenges and identify preventative solutions Take part in team collaboration and achieve agency objectives Effectively convey information, ideas, and expectations to diverse audiences through various channels, ensuring clarity and understanding Foster an inclusive and equitable environment that values and leverages the strengths of a diverse workforce Ensure exceptional customer service by proactively addressing needs and expectations Demonstrate self-awareness and empathy to effectively manage relationships, build trust, and foster productive interactions Uphold the highest standards of ethical conduct and professional integrity in all actions and decisions Maintain and apply an understanding of relevant technologies and digital tools to optimize performance and drive innovation Qualifications Minimum Qualifications Be a United States citizen or foreign national eligible to work in the United States Be 18 years of age or older Be actively enrolled in a New York State college, university, or graduate program, or be a resident of New York State, attending a college, university or graduate program outside of New York State* Have completed a minimum of one (1) year as a student at a degree-granting two or four-year college or university (completion of one year's worth of academic credits over a longer period may qualify part-time students for participation in the program), or be a currently enrolled graduate student or accepted in a graduate degree program Have a minimum grade point average (GPA) of 2.0, or the letter grade equivalent Preferred Qualifications Understanding of the New York state legislative cycle. Knowledge of state and federal legislative processes and the New York City legislative environment. Strong written/verbal communication and interpersonal skills, including active listening skills. Ability to initiate and maintain relationships across a diverse set of stakeholders. Core Competencies Must be a self-starter and team player, able to work collaboratively with and through others. Strong organizational skills with the ability to prioritize multiple projects Ability to clearly articulate messages to a variety of audiences. Ability to learn and work in new software and electronic platforms Commitment to maintaining confidentiality. Preferred Degree Concentrations/Major Communications Studies Additional Comments Preferred minimum education level: Sophomore Preferred maximum education level: 3rd year Law Student Our mission is to provide outstanding services to our customers—the workers and business that call New York home. We help New Yorkers find careers they will love. We build and support New York’s businesses. We empower and protect New York’s workers. To learn more about our mission and the exciting work of the DOL, please visit: https://dol.ny.gov/about-us