Communications Dispatcher - Located in Salinas, CA

Responsibilities

• Understands and adequately implements the concepts of Emergency Medical Dispatch as published in Principles of Emergency Medical Dispatch (and as customized by AMR) as a minimum standard of care.
• Allocates EMS resources properly as the need arises by application of appropriate decision-making rules and approved protocols.
• Responsible and accountable for completeness and accuracy of paperwork related to their position prior to completion of shift.
• Responsible for accurate and complete data entry for the shift, including State Run Report data entry as assigned.
• Generates applicable reports and checks for accuracy.
• Aids in locating scene of incidents and selecting the safest, fastest route to such scene using all available locator aids.
• Relays instructions from supervisors, messages, and emergency information.
• Maintains a current working knowledge of all company policies, procedures, rules, regulations, and memorandums.
• Fulfills established parameters/formats in receiving requests for service.
• Utilizes all equipment assigned to him or her, including but not limited to the computer, printers, 911 equipment, recording devices, telephones, and other equipment as assigned by superiors.
• Manages multiple tasks simultaneously.
• Records, transmits, and reports information accurately.
• Efficiently utilizes all equipment assigned to him or her.
• Possesses good typing skills with speed and accuracy necessary to efficiently process emergency and nonemergency calls.
• Understands basic computer applications.

Requirements

• High school diploma or equivalent.
• Minimal medical training or telecommunications experience, or at least one year's experience as an EMS or public safety dispatcher.
• Skilled in reading and writing English.
• Capacity to communicate clearly on the radio and telephone.
• Able to record, transmit, and report information accurately.
• Able to efficiently utilize all equipment assigned to him or her.
• Manage multiple tasks simultaneously.
• Possess good typing skills with speed and accuracy necessary to efficiently process emergency and nonemergency calls.
• Ability to understand basic computer applications.

Qualifications

• High school diploma or equivalent.
• At least one year's experience as an EMS or public safety dispatcher.
• Minimal medical training or telecommunications experience.
• Skilled in reading and writing English.
• Capacity to communicate clearly on the radio and telephone.
• Able to record, transmit, and report information accurately.
• Able to efficiently utilize all equipment assigned to him or her.
• Manage multiple tasks simultaneously.
• Possess good typing skills with speed and accuracy necessary to efficiently process emergency and nonemergency calls.
• Ability to understand basic computer applications.

Skills

• Understanding of Emergency Medical Dispatch concepts.
• Decision-making based on approved protocols.
• Data entry and report generation.
• Equipment utilization and maintenance.
• Multiple task management.
• Communication on the radio and telephone.
• Basic computer applications.

Benefits

Comprehensive benefits package including medical, vision, dental, 401k, disability, FSA, HSA, EAP, vacation and paid time off.

Pay

$22.80 - $25.20 per hour

Schedule

Full-time opportunity

Company Information

Global Medical Response (GMR) is part of AMR’s family of solutions. GMR teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. Visit our careers site benefits page for more information on our comprehensive benefit options.

EEO Statement

Global Medical Response and its family of companies are an Equal Opportunity Employer, supporting veterans and providing reasonable accommodations for individuals with disabilities.