Communications Dispatcher II (2 positions)

Position Title

Communications Dispatcher II

About the Role

The University of Massachusetts Dartmouth Police Department seeks two Communications Dispatchers II to join our team.

Responsibilities

• Transmits messages from a radio communications base station in accordance with the rules and regulations of the Federal Communications Commission.
• Maintains records and logs of information such as all messages received and transmitted, weather conditions and individuals or authorities to contact in emergency situations.
• Searches files to obtain information in response to inquiries.
• Coordinates all radio communications including emergency systems, relays messages and instructions to mobile or fixed stations concerned and operates public address systems and paging devices.
• Maintains inventory of available snow/ice removal resources by recording assignments of workers and equipment and quantities of materials used.
• Operates teletype equipment to receive and transmit messages.
• Provides on-the-job training to employees.
• Maintains employee records to ensure compliance with agency requirements.
• Prepares employee work schedules to insure adequate communications.

Requirements

• Ability to use proper English grammar, punctuation and spelling.
• Ability to read, write and comprehend the English language.
• Ability to understand, apply and explain the provisions of the laws, rules, regulations, policies, procedures, guidelines, etc. governing assigned unit activities.
• Ability to speak clearly and distinctly.
• Ability to communicate effectively in oral expression.
• Ability to give oral instructions in a precise, understandable manner.
• Ability to follow written and oral instructions.
• Ability to work accurately with names, numbers, codes and/or symbols.
• Ability to gather information through questioning individuals and by examining records and documents.
• Ability to assemble items of information in accordance with established procedures.
• Ability to maintain accurate records.
• Ability to establish and maintain harmonious working relationships with others.
• Ability to deal tactfully with others.
• Ability to adjust to changing situations to meet emergency or changing program requirements.
• Ability to maintain a calm manner, make decisions and act quickly in stressful and emergency situations.
• Ability to work independently.
• Ability to exercise sound judgment.
• Ability to exercise discretion in handling confidential information.
• Knowledge of the terminology, coding, symbols and standard abbreviations used in radio telecommunications.
• Knowledge of the methods of operating fixed radio communications equipment.
• Knowledge of the methods of operating mobile radio communications equipment.
• Knowledge of the laws, rules and regulations governing radio communications equipment.
• Knowledge of the principles, practices and techniques of supervision.

Qualifications

• At least one year of full-time, or equivalent part-time, experience in the operation of radio receiving and transmitting equipment.
• Must remain up-to-date and in compliance at all times with current Federal Communications Commission rules and regulations pertaining to licensure and/or certification requirements.

Benefits

The University of Massachusetts Dartmouth offers exciting benefits such as 75% employer-paid health insurance, flexible spending accounts, life insurance, long term disability, state pension retirement plan, optional retirement savings plans, tuition credit (employee, spouse, & dependents), twelve (12) paid holidays, paid personal, vacation, and sick time, and more!

Schedule

Variable hours Sun - Sat (100% on-site)

Pay

$49,589.48 - $65,224.08

Department

University of Massachusetts Dartmouth Police Department

No. of Positions

2

Internal/External Posting

Yes

State Funded

No

Union

IBPO

Application Instructions

To apply, please submit a letter of interest, a current resume and the contact information for three professional references. The deadline for internal IBPO applicants is August 7, 2026. The review of applications will be ongoing until the position is filled.